Director, Market Operations

Who You Are

You’re a collaborative professional, driven by the potential to make a meaningful impact in healthcare. The challenges of healthcare don’t deter you—instead, you see them as opportunities to find innovative solutions that benefit the partners, people, and communities we serve. Honest Health’s commitment to purpose, innovation, communities, and kindness resonates with you, inspiring you to bring commitment, creativity, and compassion into your work. You’re ready to join a team focused on reimagining primary care for a healthier future that benefits all.

Does this sound like you? Let’s connect.

Who We Are

At Honest Health, we believe in purpose and partnership to lead the transformation in primary care. Our team of healthcare experts and clinicians collaborates with a range of stakeholders—from health systems, physician organizations, and payers to providers, practices, and patients — to deliver innovative solutions that elevate care, control costs, and support long-term health. Guided by our core values, we’re creating a value-driven model that creates lasting benefits for everyone, now and into the future.

For us, that’s just an Honest day’s work.

Your Role

As a Director, Market Operations, you’re an operator who runs toward complexity, not away from it. You know how to own outcomes, drive performance and keep internal and external parties aligned even when pulled in opposite directions. You’re energized by solving problems, ambiguous environments and cross-functional orchestration. You lead through influence, data, and clarity. This role involves close collaboration with market medical leadership to align clinical and operational objectives, with a strong emphasis on managing partner relationships within the assigned portfolio. The Director, Market Operations will work to resolve operational challenges, drive strategic initiatives, and support growth and performance. A key focus will be on ensuring that market activities align with Honest’s broader goals and your partnerships’ successful growth. In this role you will foster a culture of accountability and continuous improvement with leaders across the organization and your team members.

This is a direct managerial position that oversees the practice engagement function and works closely with their team and cross-functional teams to develop practice-level performance recommendations that are in-step with Honest and our partners’ objectives.

The role is primarily remote; however, the ability to attend in-person meetings and practice visits is required so applicants must be able to travel frequently to and around the Rochester, New York areas.

Primary Functions Of The Director, Market Operations Include

• Support daily operations within assigned markets, partnering with other operational and clinical leaders to ensure staff meets activity metrics that align with organizational goals.
• Act as the primary contact with Honest partners, fostering strong collaborative relationships and resolving any operational issues that arise.
• Implement best practices across markets to ensure consistency and efficiency, while developing strategies to scale operations as we grow.
• Drive partner, practice and provider performance to achieve organizational goals, including but not limited to meeting directly with partner leadership, facilities, medical practices, and providers in you assigned market.
• Regularly review key performance indicators with market teams and partners, identifying areas for improvement and driving a culture of accountability.
• Own the day-to-day relationship with the partner, practices, and providers to ensure effective collaboration across business areas and with Honest.
• Tackle operational challenges head-on using data and insights to develop effective solutions that enhance market performance.
• Collaborate with senior leadership and joint venture partners to execute strategic projects that advance the organizational mission and positions the market for future success.
• Partner with market clinical leadership and cross-functional teammates to drive and achieve desired patient outcomes.
• Manage key meetings with partner leaders and clinicians (I.e. – Lead meetings, summarize next steps, dispatch responsibilities, project manage takeaways, and present results at subsequent meetings).
• Support network initiatives to ensure optimal access for partners’ attributed patients.
• Work alongside Finance as the voice of the market in producing targeted financial analyses.
• Build and manage disciplined project plans and processes with established target goals and timelines to ensure on-time delivery.
• Build and evolve playbooks and toolkits based on learnings and needed structuring.
• Promote Honest Health within the local market to help the community understand our business model.
• Perform other related responsibilities as assigned.

How You Qualify

You reviewed the Who You Are section of this job posting and immediately felt the need to read on. This makes you a match for our innovative culture. You accept things change quickly in a startup environment and are willing to pivot quickly on priorities.

• Bachelor’s degree in healthcare management, business administration, or related field is highly preferred; MBA or MHA is also preferred; 4+ years of healthcare operations or consulting experience will be considered in lieu of a bachelor’s degree
• 7+ years of experience in healthcare operations or consulting, with a focus on value-based care or provider enablement; experience working directly with medical institutions, practices, and providers preferred
• Physically located in Rochester, New York or willingness to travel to and around the assigned market as often as needed
• Strong leadership skills with the ability to motivate and manage high-performing teams
• Excellent communication and relationship management skills, with experience managing partnerships with medical groups or healthcare organizations
• Proven track record of successfully managing and scaling operations in a multi-site or multi-market environment
• Strong leadership skills with the ability to motivate and manage high-performing teams
• Ability to thrive in a fast-paced dynamic environment and adapt to changing priorities
• Firm understanding of care delivery processes, including both front-office and back-office operations; thorough appreciation for facility, institution, and service-based operations preferred (E.g. – Hospitals, home health, DME, etc.)
• Strong knowledge of health plan administration and medical management services (E.g. – Billing, claims, customer service, technology, care management, utilization management, etc.)
• Experience with government programs (Medicaid, Medicare, and Dual Eligibles) and understanding of the associated regulatory environments
• Advanced in Outlook, Word, Excel, and PowerPoint; prior experience with EHR, CRM, and/or billing systems preferred
• Experience manipulating published reports to synthesize and/or illustrate actionable data; prior experience with Tableau, Excel, and/or Power BI preferred
• You have passion for and experience in clinical care delivery operations
• You are adept to change and can pivot quickly based on market needs and demands
• You can identify needs and think through clinical and operational process improvements

The base pay range for this role is $162,700.00 - $191,100.00. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, and organizational needs. Base pay is just one piece of the total rewards program offered by Honest. Eligible roles also qualify for short-term incentives and a comprehensive benefits package.

Honest Health is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally-protected characteristics.

Honest Health is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email [email protected] for assistance. Reasonable accommodation will be determined on a case-by-case basis.