HVAC Service Operations Lead
- Provide administrative support to overall management team.
- Oversee customer service requests and concerns.
- Technician assignments. Manage dispatching of service calls and ensure timely response to customer needs.
- Provide technical support and guidance to field technicians.
- Monitor technician performance and ensure adherence to safety and quality standards.
- Develop estimates and track.
- Create relationships with prime vendors.
- Maintain accurate service records, documentation create invoicing information.
- Develop training programs and review technicians needs and requests.
- Inventory – assist in ordering / tracking parts, tools, equipment, scheduling support of subcontractors.
- Local and industry Code compliance.
- New technologies and support resources.
- Schedule service calls
- Manage technicians, handle customer requests, oversee billing, creating estimates, maintain inventory, and safety regulations
- Technical support expertise: support for service techs on the job, training, and training program development
- Customer relations and communications
- High school diploma or equivalent: associate degree or higher preferred.
- Proven experience in HVAC service (commercial) 6 years.
- Strong knowledge of commercial /industrial HVAC systems and service.
- Proficiency in Microsoft Office Suite (word-Excel-Outlook).
- Experience in administrative assistance.
- Strong verbal and written skills.
- Exceptional organizational and multitasking abilities.
- Leadership, motivation, interpersonal skills.
- High attention to detail and accuracy.
- $40.00 - $48.00 per hour
- Health Care
- 401K Plan
- Paid Time Off
- Mileage Reimbursement
- $750 Monthly Vehicle Allowance
- Boot Allowance
- Qualified Educational Reimbursement
- Responsible and reliable with strong work ethic.
- Positive attitude and proactive approach to problem solving.
- Professional demeanor and ability to maintain confidentiality.
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