Studio+ Marketing & Customer Experience Manager - NY, Chicago, Los Angeles

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Location: Chicago, Los Angeles, New York

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Role Overview

We are seeking a seasoned Marketing Manager to lead customer transformation programs from vision to execution for our clients. This role focuses on shaping strategy, designing future‑state experiences, and leading cross‑functional teams across multiple channels to deliver measurable business outcomes for clients. The ideal candidate is equally adept at setting clear transformation strategy and roadmap and rolling up their sleeves to mentor teams and guide delivery.

The ideal candidate brings a strong foundation in customer transformation, digital delivery, and consulting leadership, with an understanding of how emerging capabilities—including data, automation, and AI—are beginning to reshape customer and marketing operations. You do not need to be an AI specialist, but you should be informed, curious, and able to incorporate evolving capabilities into modern customer programs. This candidate will help grow our marketing practice while ensuring high-quality, scalable execution that improves speed, consistency, and measurable business outcomes.

Key Responsibilities

• Marketing Transformation Leadership: Define and drive the transformation vision and roadmap across marketing strategy, operating model, and execution for a major client.
• Team Leadership: Lead, inspire, and mentor a blended global team of strategists, martech/data specialists, journey and CRM practitioners, and marketing operations leaders in a distributed, AI-enabled work environment.
• End-to-End Transformation Delivery: Oversee the design and implementation of scalable marketing ways of working—including planning, workflow, governance, and AI-enabled content and campaign operations across digital and customer communications.
• Client Partnership: Act as a trusted partner to client marketing, digital, and customer experience leaders—aligning stakeholders, driving decisions, and ensuring measurable outcomes.
• Practice Growth: Play a key role in building our marketing transformation capability, shaping team culture, attracting talent, and developing new offerings.
• Innovation & Enablement: Apply AI-driven marketing tools and approaches to accelerate speed-to-market, personalization, experimentation, and performance management—while building internal client capabilities.
• Measurement & Quality: Establish KPI frameworks and value tracking to ensure delivery improves effectiveness and efficiency, and meets high standards for customer experience and brand consistency.

Qualifications

• Bachelor’s degree in marketing, Communications, Design, or related field; advanced degree a plus.
• 7+ years of experience in marketing or customer experience consulting roles
• Proven track record leading marketing strategy and execution programs and/or customer‑facing transformation initiatives from strategy through execution
• Expertise across marketing strategy, performance marketing, op model, martech, CRM, campaign development & activation across paid and owned channels
• Experience managing large global teams in distributed, hybrid, or offshore/onshore models
• Demonstrated ability to balance strategic oversight with hands-on direction
• Excellent communication, storytelling, and problem‑solving skillsStrong client-facing presence with the ability to influence senior stakeholders and translate complex requirements into compelling creative solutions
• Passion for mentoring and developing marketing talent
• Curiosity and/or experience in AI-driven marketing
• The ability and willingness to travel and work in excess of standard hours when necessary
• Access to reliable transportation to/from the EY office and client sites. A driver’s license is strongly recommended as ride share and public transportation options may not be available in all locations

What We Offer

• Lead high‑impact customer transformation programs at the intersection of strategy, experience, and delivery
• Work closely with senior clients to shape how organizations evolve with the changing technology landscape
• Build future‑ready skills while staying grounded in practical, outcome‑driven consulting
• Grow as a leader in a rapidly evolving customer landscape
• A collaborative culture that values creativity, innovation, and client impact
• Access to cutting-edge AI and digital marketing tools to push the boundaries of creative work

What We Offer You

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $128,400 to $235,300. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $154,000 to $267,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on-going basis.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [email protected] .

If you have questions about this posting, please contact [email protected]