Customer Service Specialist II
Public Trust: None
Requisition Type: Regular
Your Impact
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.
Job Description
CUSTOMER SERVICE SPECIALIST II
Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries.You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.
HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT
Takes and processes transactions by telephone, internet and correspondence from customers and representatives
Enters and maintains database records of customer profiles and prepares and maintains status reports
Acts as liaison for customers
Maintains knowledge of company products and customer service processes
WHAT YOU’LL NEED TO SUCCEED:
Required Experience: 2+ years of customer service experience
Required Technical Skills:
Strong Microsoft Office skills (Word, Excel, PowerPoint)
Required Skills and Abilities:
Strong telephone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task and manage time effectively
Location: Hybrid and on-site at 22 Corporate Woods, Albany NY
Work Requirements
Years of Experience
2 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
Travel Required
None
Recommended Jobs
Class A CDL Company, Regional, and OTR Drivers- Home Every Weekend!!
Get Home Every Weekend with McElroy! McElroy Truck Lines is a family-owned business with high Christian morals and ethics. One of the things that makes us unique is that we guarantee…
Surgical Liaison (36 hours, Day/Evening)
Position: Surgical Liaison Department: PACU Schedule: 36 hours, Day/Evening, No Weekends or Holidays Primarily 7a-730pm, with the ability to rotate to either 8am-830p or 9am-930pm POS…
Automotive Technician / Mechanic - A & B Technicians up to a 5K Sign on Bonus
Job Description Job Description The Rallye Motor Company, Long Island's premier luxury automotive group, is currently seeking A/B Level technicians at all our dealerships; we proudly service A…
Sr Oracle DBA/Developer OMS/GIS (New York, NY)
Support Oracle OMS and eSRI based GIS Environment & Databases OMS and GIS related Linux /Windows server requests built to Client standards Performance monitoring and optimization of all ArcGIS …
Associates, Financial Accounting
Title: Associates, Financial Accounting Employer: ING Financial Services, LLC Location: New York, NY Salary range: $110,000 - $140,000 Job Description: Lead the delivery of …
QUICK LANE AUTOMOTIVE TECHNICIAN/MECHANIC - BENEFITS - TOWNE AUTO
Job Description Job Description Looking for a hands-on career with solid pay, awesome benefits and room to grow? TOWNE AUTO IS LOOKING FOR INDIVIDUALS TO JOIN OUR TEAM AT OUR QUICK LANE SERVICE…
Asset Protection Supervisor, Times Square
Job ID: 287005 Store Name/Number: NY-Times Square (0304) Address: 1535 Broadway, New York, NY 10036, United States (US) Hourly/Salaried: Salaried (Exempt) Job Type: Full Time Position Typ…
Property Manager
Job Description Job Description About the Opportunity This is an opportunity for a Property Manager to join a well-established New York City real estate owner/operator. This role will support th…
Assistant Engineer I (Entry-level)
Job Description Job Description Hazen and Sawyer is seeking entry-level engineers for our Saratoga Springs, NY office. We welcome December 2026 graduates to apply. As part of our design and pro…
Executive Assistant, Corporate Finance
OVERVIEW OF THE COMPANY Fox Corporation Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports…