HVAC Customer Service Specialist

Yellowstone Local is proud to represent Bell Mechanical, a Hickory Company, an industry leader in advanced HVAC services.

If you're someone who thrives in a fast-paced environment and takes pride in creating smooth customer experiences, this is your opportunity to shine.

What’s in it for You?

• Pay : Earn between $50,000 and $75,000 annually, with an additional 10% commission on new memberships or upgrades

• Health Benefits : Medical coverage begins on your first day of employment

• Time Off & Flexibility : Paid time off, weekend pay, and overtime opportunities available

• Retirement Plan : 401(k) with company contributions to help you plan for the future

• Career Development : Learn and grow with training in clean energy systems and leadership pathways

• Important Note : This position does not include a company vehicle

Why You’ll Love It Here

• Supportive Team Culture : Work with a close-knit group that supports one another and values great service

• Innovative Leadership : Join a company that’s pushing the boundaries in HVAC and clean energy solutions

• Growth Opportunities : Build new skills and move forward in your career with ongoing training and advancement options

• Employee-Focused : Your ideas and feedback are welcome, we want you to have the tools and support you need to succeed

Your New Role

As an HVAC Customer Service Specialist in Hickory, NC, you’ll play a key role in keeping the day-to-day operations running smoothly while making sure customers have the best experience possible. You’ll work closely with the Service Manager, field technicians, and our customers.

Customer Interaction

• Handle inbound and outbound calls with professionalism and accuracy

• Provide clear details on pricing, scheduling, and service updates

• Manage invoicing and build long-term customer relationships

Scheduling and Dispatch

• Organize technician schedules and daily routes for efficiency

• Use ServiceTitan to manage customer data and service history

• Track GPS and workflow to keep jobs on schedule

Membership Support

• Offer and manage membership renewals and seasonal service appointments

• Follow up with existing members to maintain strong relationships

Operational Support

• Identify ways to streamline processes and improve daily operations

• Help technicians adopt new systems and tools to boost their performance

Hiring Expectations : Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Strong communication and organizational skills

• Comfortable using software and handling multiple tasks

• Self-motivated with a record of achieving results

• Valid driver’s license

• Associate’s degree or equivalent required; bachelor’s degree preferred

• Minimum 1 year of experience in a customer service, operations, or home services setting

• Experience in HVAC, solar, or energy services is a plus

Bell Mechanical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange