Program Manager, Account Operations

Job Description

Job Description

Important Instructions
Please take your time with your application, you do not need to be first to apply or in the first few hundred to get this job.

Rest assured, all applications are carefully reviewed and every candidate will receive an update on the status of their application. We kindly ask that you do not directly contact our Support Team, Recruiting Team, or other Tangelo employees for updates.

About Tangelo!

At Tangelo, we improve access to nutritious, delicious food for low-income families and those with chronic conditions. Our platform provides subsidized medically tailored meals and healthy grocery delivery at reduced or even free costs through partnerships with insurance companies, governments, universities, non-profits, and employers.

Working on the Operations Department

We are seeking a Program Manager to lead and scale our Account Operations programs with a focus on consistency, coordination, and continuous improvement. This role will serve as a strategic partner to the Account Operations team—driving the structure, planning, and execution of key initiatives that enable successful client launches and sustained program support.

You’ll work closely with our internal teams to bring rigor and repeatability to how we launch and operate our programs. Unlike the Account Operations Specialist role, which focuses on the day-to-day execution and support of accounts, this Program Manager will take a step back—designing and owning the systems, processes, and tracking tools that keep the team operating at a high level.

A quick heads up: This is a minimum 20 hours/week, maximum 35 hours/week contract role. During the contract period, benefits won’t be available.

What You’ll Get to Do

• Report to the Head of Ops Development.

• Lead operational program planning and execution—owning timelines, roles, and outcomes for key initiatives that impact account onboarding and ongoing support.

• Establish scalable processes and playbooks that streamline how we launch, manage, and evolve client programs.

• Coordinate across cross-functional stakeholders to align teams and remove blockers on behalf of the Account Operations team.

• Implement tools and systems that improve visibility, accountability, and efficiency across client support workflows.

• Monitor key performance metrics (e.g., launch timelines, configuration accuracy, ticket volume) and lead data-informed retrospectives and process improvements.

• Drive internal documentation and training efforts in collaboration with Account Operations Specialists to ensure consistency and knowledge-sharing across the team.

• Own team rituals and project oversight—from weekly planning syncs to quarterly retrospectives—to ensure the team stays focused and aligned.

What You’ll Bring to the Team

• 5+ years of experience in Program Management, Business Operations, or Implementation, ideally within Healthcare, Benefits, Food Access, or a mission-driven services environment.

• Experience managing complex, multi-stakeholder projects with tight timelines and multiple dependencies.

• Strong systems-thinking mindset; you excel at building repeatable processes and creating clarity from ambiguity.

• Excellent written and verbal communication skills and a proven ability to work cross-functionally.

• Comfortable using tools like Airtable, Asana, Google Sheets, or CRM platforms to manage work and track progress.

• Detail-oriented and highly organized—you’re the person who always knows what’s happening and what’s next.

• Collaborative, humble, and mission-aligned. You work with urgency, but never ego.

Don't Meet All of the Qualifications?

Apply anyway! We're aware that many people only apply for a job when they've met every requirement listed in a job description. At Tangelo, we hire the PERSON, not the resume. We value diversity, in experiences and backgrounds, and are committed to providing equal opportunity for all applicants and employees. While there are certain requirements that exist for all open positions, we want to get to know YOU above all else when making our hiring decisions. Go for it.

Our Commitment to Transparency

At Tangelo, we are committed to transparent & equitable practices across our entire organization. This is a critical component of our hiring process and as such, compensation and other benefits for this role will be discussed during your first interview to ensure a fair interviewing experience and effective use of your time. No questions are off-limits as we believe complete transparency leads to an enjoyable hiring experience for all involved.

Compensation Philosophy

Compensation estimates are based on market data about the role and level, while individual compensation offers will be determined by factors such as job-related knowledge, skills, and experience.

What We Offer (Full-time Employees)

• Competitive compensation.

• Unlimited PTO and 11 public holidays.

• Medical, dental, and vision with Kaiser options for selected states.

• HSA options if you are enrolled in one of our High Deductible Health Plans.

• Employer paid Life and Accidental Death & Dismemberment Insurance.

• Access to One Medical, Health Advocate, Talkspace, Teladoc, and Kindbody.

• Eight weeks of fully paid parental leave after eight months of employment.

• 401k plan (no company match at this time).

• Company provided MacBook for all employees.

• Remote-first work environment for most employees. If you join our Provider Engagement Team, you will work in a hybrid environment.

Beware of Job Scams

It has come to our attention that fraudulent job offers claiming to be from Tangelo are circulating online. Please note:

• Tangelo will never ask for payment, financial information, or personal details such as Social Security numbers during the application process.

• All official communication from Tangelo will come from the email domain jointangelo.com .

• Every legitimate job offer from Tangelo is preceded by an interview process initiated and coordinated by our Talent Acquisition team.

Equal Employment Opportunity Statement

We value a diverse environment. Tangelo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.