Care Coordinator

Preferred is hiring an onsite Care Coordinator! We offer weekly pay between $22.00-$25.00 an hour! Office hours Monday-Friday 9:00a.m.-5:00p.m. The office location is: 148 39th St. Industry City, NY 11232.

Preferred Home Care of New York, a Help at Home Company, is part of the nation’s leading provider of in-home personal care services. Our mission is to help individuals live independently and with dignity in the comfort of their own homes. Across the Help at Home family, we support 66,000 clients each month with the dedication of 50,000 compassionate caregivers in 12 states.

As a Care Coordinator, you are responsible for the maintenance of ongoing communication with referral and intake sources for all patients. The Care Coordinator shall plan for home healthcare service coverage. The Care Coordinator is responsible for management of current schedule for home care workers, while striving to ensure that patient/family are satisfied and receiving excellent customer service.

What You’ll Do

• Understand the administration and management of office operations for home care agencies.
• Ability to define problems and tasks, collect data and establish facts, take action and facilitate resolve.
• Ability to perform various computer functions for information concerning patient and aide scheduling and coordination, assisting with communication between departments and overall office operations.
• Proficient in Customer service and satisfaction

What You’ll Bring

We’re looking for someone who is highly organized, service-oriented, and ready to thrive in a fast-paced, mission-driven environment.

Required Skills & Experience:

• Maintains a daily patient roster of assigned services and staffs open cases as needed.
• Monitors HHA electronic verification via the HHA Exchange “Call Dashboard” throughout the day and is responsible for its maintenance and documentation.
• Maintains effective communication with contracts via HHA Exchange by revising contract messages, replying promptly, and clearing out respective notes in a timely manner.
• Communicates with vendor/contract any changes that occur, either with patient/family or HHA. In the event the HHA is changed or replaced, the Care Coordinator is responsible to notify the Human Resource department to send the appropriate documentation to the vendor.
• Responsible for documenting all incidents (both in HHA Exchange and on Incident Report form) and relaying information to supervisor for follow up and completion of incident reports.
• Responsible for scheduling replacement HHA’s upon request from Human Resource department to ensure HHA compliancy with agency and state regulations.
• Assists with obtaining contract authorizations where pre-billing conflicts arise.
• Demonstrates a commitment to maintain a high degree of patient satisfaction and strives to work as a team player with the other coordinators.
• High school graduate; some college credit preferred.
• One-year experience in other work-related experience, preferably within the health care services industry.
• Proficient in Microsoft Office Suite, Constituent Database (HHA Exchange) and Internet
• Investigative ability, highly organized, self-motivated, takes initiative, excellent written and verbal communication and analytical critical thinking skills; able to perform without much supervision.
• Understands the regulations governing the home care field, related to Medicare, Medicaid and other insurance.
• Understanding of communicating effectively with employee, patients and their families, medical and community affiliates in order to develop positive relationships.

• Benefits:

• Weekly pay with salary ranges from $22- $25 hourly.
• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40+years of history in a high-demand field

Why Join Us?

• - Be part of a growing company with a strong mission and a heart for the community
• - Work alongside a collaborative, passionate team that values your contribution
• - Help make a direct impact on the lives of clients and their families every day

If you’re ready to join a team that’s redefining care in New York, apply today!

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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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