manager of Meter Reading & Revenue Protection

manager of Meter Reading & Revenue Protection

Benefits :

»Competitive compensation

»Medical, Dental, and Vision insurance

» 401(k) Retirement Savings Plan with substantial company match

»Life and Travel Insurance

»Tuition Assistance

»Wellness Reimbursement Program

»Paid Holidays and Vacation



What is a manager of Meter Reading & Revenue Protection?
The manager of Meter Reading and Revenue Protection supervises their designated classified and contractor workforce and promotes the highest level of customer service and customer satisfaction by assuring meters are read, probed or electronically interrogated, and that special reads dispatch orders are completed accurately and on schedule.



What does a manager of Meter Reading & Revenue Protection do?

Primary tasks:

» everyday – Plans, schedules, coordinates, supervises and directs activities, safety, and functions of contractor meter readers and meter reader employees

» everyday – Collaborates with and develops good working relationships with internal stakeholder departments to maintain high levels of meter reading customer service and billing accuracy

» everyday – Provides operational control and utilization of Itron FCS and meter reading technology

»Responsible for assisting with the deployment of technology and support of software; testing and installation, maintenance, upgrades, new meters, collection of data and time sensitive distribution of internal/external reports

»Provides appropriate contractor oversight and control in assigned area of responsibility by assuring appropriate use of company assets including controlling of costs, budget items, personal direct and indirect leadership abilities, and fulfillment of organizational and personal goals and objectives

»Provides technical support, training and supervision for field personnel assigned to the department

»Responds to after-hours emergencies for gas odor calls and electric emergencies as a manager-on-Call (when qualified and trained) and provides support for storm restoration efforts as needed

Secondary tasks:

» supervises safety consciousness and employee safety education

»Controls, investigates, and concludes all reports of theft of service

»Assures the safekeeping and proper recording of all customer keys weekly

»Monitors and controls budget allowances for payroll (overtime), materials and supplies and purchases

» managery and technical oversight of the various technology systems within the department including, but not limited to, the FCS Meter Reading System, MDC Mobile Data Collector and AMI

»Coordinates and collaborates everyday with other department supervision to make safe, remove or replace damaged and/or abandoned metering installations

»Conducts monthly reviews of individual productivity as compared to metric goals and addresses any performance issues immediately



What does it take to be a manager of Meter Reading & Revenue Protection?

Required:

»High school diploma or equivalency degree and related work practice in a customer service, technical, operations, management or business function.

»Proficiency with Microsoft Office Suite (e.g. Word, Excel, PowerPoint) and the capability to lgain new computer software programs quickly

»Excellent interpersonal, verbal and written communication expertise

» capability to develop, schedule and coordinate training for contractors and/or employees and manage multiple projects daily; strong organization and planning expertise

» capability to analyze individual and team performance, make recommendations to management personnel, and implement productivity improvements

» capability to multitask, juggle priorities, handle difficult situations, and use good judgment

»Must demonstrate a high level of enthusiasm and availability to learn, promote a strong work ethic, and be committed to a positive customer service approach

»Must be willing to respond to requests to work outside of normal work hours

»Valid driver’s license

Preferred:

»Associate’s Degree or Bachelor’s degree

» practice and/or interest in the electric and gas utility industry

» managery practice and/or practice directing logistical or field work

»SAP practice


Applications will be accepted until May 10, 2023 . Please go to Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.
All qualified candidates will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, discapability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

VEVRAA FEDERAL CONTRACTOR