Front Office Rooms Operations Intern (Temporary) - New York Hilton Midtown

A Rooms Operations Intern is responsible for performing designated jobs and learning supportive functions in an assigned department in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Rooms Operations Intern, you would be responsible for performing designated jobs and learning supportive functions in an assigned department in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist Rooms & Sales with booking, coordinating, and organizing Thanksgiving Parade Packages.
• Assist Front Office with Hilton Honors Enrollments and Synergy initiatives.
• Booking.com and Expedia.com extranet maintenance - replying to guest requests and inquiries.
• Assist with technology and sustainability initiatives.
• Greet and assist guests, responding to requests in a timely, friendly, and efficient manner.
• Perform word processing, typing, e-mailing, data entry, filing, faxing, copying, processing mail, and taking notes and/or dictation.
• Answer telephones.
• Expedite correspondence.
• Perform other general office duties and assist with special projects, as needed.
• Perform assigned duties as directed by the department manager and direct supervisor.
• Cross-train in additional departments, as needed.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.

Pay : $20/hour

Schedule : In-Person, Mon-Fri 9 am-5 pm, must be able to commit to at least 6 months, to start as soon as possible

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for a demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.

• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!