INTERNATIONAL OPERATIONS ASSOCIATE - SPANISH SPEAKING

Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.

About The Role

We’re looking for a strategic and resourceful International Operations Associate to join our high-growth, high-impact team at Fora. As Fora expands into new markets, this role will play a pivotal part in driving our global operational strategy, ensuring market readiness, and driving the success of our travel advisors worldwide. Reporting to the International Operations Director, this role is an excellent opportunity for someone who excels at solving complex challenges, and is eager to contribute to a fast-growing startup.

This role is based in New York City with 4 days a week (M-Th) at our office in FiDi/Tribeca.

Key Responsibilities

Financial & Business Operations (50%)

• Collaborate with cross-functional teams to establish financial processes, including payments, invoices, and compliance workflows.
• Conduct in-depth research on local regulations and operational requirements to ensure compliance and readiness for new market entries.
• Partner with the product team to identify and implement platform localization needs, aligning with regional needs and business goals.
• Assist in setting up new work streams and operational infrastructure as required to support global scalability.
• Support CRM and sales workflows using tools like Hubspot, Intercom, and web platforms.

SOP & Training Development (30%)

• Create and update Help Center articles, FAQs, and training materials tailored to the unique needs of local markets.
• Develop, maintain, and organize Standard Operating Procedures (SOPs) to document key internal processes.
• Analyze regional KPIs and data trends to identify areas for operational improvement.
• Conduct research to identify regional gaps in Fora’s global training programs and propose tailored solutions.

Advisor Support (20%)

• Own and manage the inbound support queue, ensuring timely and high-quality responses to advisors.
• Build reporting frameworks to capture regional advisor insights, interests, and areas of opportunity.
• Host office hours and live support events to address advisor issues and provide proactive guidance.

Requirements

• 1-3 years of professional experience, including internships or part-time roles, ideally in a high-growth startup or in project management/operations.
• Bachelor's degree in Business, Finance, or a related field, or equivalent experience.
• Fluency in English and Spanish, with strong written and verbal communication skills.
• Exceptional organizational skills, with the ability to document processes and distill complex information into actionable insights.
• Ability to analyze data, identify key themes, and generate actionable insights.
• A passion for supporting customers (advisors), understanding their needs, and driving their success.
• Comfort working in a fast-paced startup environment, with the ability to pivot and manage multiple priorities effectively.

Strongly Preferred:

• Exposure to finance and/or legal operations is a strong plus.
• Familiarity with CRM systems (Hubspot, Salesforce, Pipedrive, or equivalent)
• Familiarity with support tools (Intercom, Zendesk, Drift, or equivalent)
• Experience in customer support or a related field, preferably in a tech.

Compensation

Salary: $60-70K + equity. Other benefits include:

• Unlimited vacation
• Health Insurance (including an option completely covered by Fora HQ)
• Dental & Vision Insurance
• ClassPass Memberships
• 401k plan
• Commuter Benefits
• Supplemental Life Insurance
• Stock Options

This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views