Founding Account Manager

Founding Account Manager | Mid-Market

Location: Hybrid (NYC-based preferred)

About Us
Brij is a venture-backed, high-growth software startup based in NYC. Our AI-powered platform helps omnichannel consumer brands gain valuable customer data that is currently lost to retailers and marketplaces. We “bridge” online and offline audiences to drive revenue across channels. Our suite of tools—warranty registration, sweepstakes, rebates, and more—empowers brands to connect with consumers wherever they shop.

We work with some of the world's best brands, including Heineken, Feastables, Momofuku, Health-Ade, Skullcandy , and Gozney .

We’re a lean, diverse team with a bias toward action and extreme ownership. Our customer-first mindset drives everything we do, and we’re excited to build the future of omnichannel commerce.

The Role
As the Founding Mid-Market Account Manager , you’ll be the first hire focused exclusively on growing and managing our mid-market customer base . You’ll oversee a book of 100+ accounts , acting as the primary point of contact for strategic client relationships. We are growing 2x YoY, with minimal churn and a raving customer base.

Your mandate is twofold:

• Drive net revenue retention through consultative upselling, cross-selling, and value expansion
• Build repeatable processes that scale account management and client success in a high-growth, early-stage environment

This is a highly cross-functional role where you’ll partner with Sales, Marketing, Product, and Support. You’ll also design and lead programs like QBRs, adoption campaigns, and onboarding processes.

What You'll Do

Own and grow a portfolio of 100+ mid-market accounts , ensuring adoption, retention, and revenue expansion

• Build trusted relationships with senior stakeholders (e.g. Marketing, Growth, Digital, and CX) across CPG and retail brands
• Identify and close upsell and cross-sell opportunities aligned to client goals and product usage
• Run quarterly business reviews (QBRs) with top accounts to influence strategic roadmaps and identify growth areas
• Drive improvements in NRR, churn prevention, and customer lifetime value
• Collaborate with Product to deliver feedback and advocate for customer needs
• Design and implement foundational AM processes , including onboarding flows, customer journeys, and revenue playbooks
• Leverage AI tooling and automation to streamline touchpoints and improve client engagement

​​​​​ Who You Are

You’re a strong fit for this role if you have:

• 3–5 years of experience in account management, sales or customer success in a B2B SaaS startup
• Proven success managing multiple accounts and executing expansion-focused strategies
• A commercial mindset —you’re comfortable with revenue targets, carrying a quota and love driving impact
• Excellent communication skills with the ability to influence executive-level stakeholders
• A strategic thinker who can diagnose client needs and shape tailored solutions
• A builder who thrives in ambiguity and can create structure where none exists
• Highly organized, autonomous, and motivated by ownership
• Familiarity with CRM and automation tools like HubSpot, Clay, Apollo, and Sales Navigator

​​​​​ Why Join Brij?

• Compensation: Competitive base salary, variable compensation tied to renewals and upsells, equity, and full benefits
• Impact: Play a defining role in building the Mid-Market Account Management function from the ground up
• Growth: Opportunities for leadership and team building as Brij scales
• Flexibility: Remote flexibility with access to our NYC HQ for in-person collaboration
• Culture: A values-driven team that prioritizes speed, customer impact, and ownership

$125-$160K OTE + equity + benefits annually, depending on experience, location, and market dynamics.At Brij, we’re committed to transparency and fairness in our compensation practices. The range listed reflects the expected base salary for this role. Final compensation may vary based on factors such as your experience, skill set, and where you live. This role may also be eligible for additional compensation, including performance incentives, equity, or benefits as applicable.