Junior Functional Analyst & Scrum Master

Role Value Proposition:

Join our dynamic team at MetLife, where we are revolutionizing the marketing technology landscape. We are committed to delivering innovative solutions that enhance customer engagement and drive business growth. If you are passionate about technology and enjoy the collaboration & innovation that comes with successful teams, we want to hear from you!

This is a unique role that combines engagement as a Technical Functional Analyst with the day-to-day responsibilities of managing an agile team as a Scrum Master. Fundamentally, you will play a pivotal role in managing, defining, and communicating the capabilities that drive engaging digital experiences. We are seeking a passionate, customer-centric marketing technology analyst who thrives at the intersection of marketing and technology. You will immerse yourself in our portfolio of digital marketing platforms and lead the charge in driving innovative solutioning & delivery across MetLife's digital properties.

Key Responsibilities:

• Business Objective Analysis: Collaborate closely with business partners and global stakeholders to define and manage the technical capabilities required to drive marketing enablement.

• Technology and Business Liaison: Translate business requirements into specific technology requirements and user stories. Serve as the interface between technology and business partner teams to ensure accurate delivery of solutions.

• Requirements Management: Author business cases, user stories, and acceptance criteria for seamless implementation by the development team. Understand technical designs as they relate to business needs.

• Agile Best Practice: Promote Agile values & principles and implement Agile best practices to foster a continuous learning mindset and a strong track record of incremental delivery of business outcomes.

• Collaboration & Partnership: Partner with the Product Owner & Product Manager to support short and long-term planning, maintaining a healthy team backlog ready for execution.

• Proactive Management: Manage interdependencies between teams, anticipate potential impediments to delivery, and proactively mitigate challenges to ensure delivery on commitments.

• Measurement & Reporting: Lead the tracking and reporting of agile team metrics, proactively addressing anti-patterns, mitigating issues, and escalating as needed.

• Communication: Communicate effectively with both leadership and team members to provide clear status and expectation setting across the stakeholder group.

Essential Business Experience and Technical Skills:

Required:

• Bachelor's degree in computer science, Engineering, or a related tech or relevant experience

• 0-2+ years of experience in software engineering and/or marketing technology.

• 0-2+ years of experience in business analysis and the development of use case & requirement definitions

• Familiarity with Agile best practices and the Software Development Lifecycle (SDLC)

• Strong collaboration and facilitation skills.

Preferred:

• Demonstrated ability to work in a global environment with matrixed organizational management.

• Experience in one or more of the following Marketing Technology domains: Web Experience Management, Campaign Management, E-commerce, Testing & Optimization, or Data Management.

• Certified Scrum Master with knowledge of SAFe Agile Best Practices.

• Experience in a client-facing role/environment.

• Start-up mindset, with a lean towards action and test & learn practices.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.