Laboratory Operations Manager - Dermatology

The Kimberly and Eric J. Waldman Department of Dermatology at the Icahn School of Medicine at Mount Sinai is dedicated to delivering superior, comprehensive dermatologic care that exceeds patient expectations, and to advancing the science of dermatology through research and education.

From preparing the next generation of leaders, to providing cutting-edge and cost-effective treatment, the Department of Dermatology thrives on a passion to improve the lives of patients through science.

The Lab Operations Manager is responsible for the general operation of the laboratory. Directs and coordinates through subordinate supervisory personnel, all technical activities and functions within one of the major laboratory areas.

The Lab Operations Manager is accountable and responsible for all administrative and technical functions in assigned area including report preparation, assisting in the budget process and representing assigned area at departmental meetings. In each specialized area, s/he maintains in-depth knowledge of techniques, principles and instrumentation.

• Responsible for lab operations, support and back up lab technical director in the oversight of all aspects of efficient lab operations.
• Evaluates, develops and implements new technical procedures for assigned laboratory to ensure accurate and efficient delivery of services.
• Develops and implements policies and procedures as necessary to maintain high level of functioning in assigned area.
• Maintains established technical and operational standards to ensure compliance with hospital standards and licensing and accrediting agencies.
• Manages staff of first line supervisors, technologists and coordinator and may assume responsibility for the absence of appropriate supervisory staff.
• Responsible for scheduling supervisors.
• Communicates with storage facility vendors regarding storage of slides; supervises slide room supervisor and respective staff/transcription staff.
• May be required to ensure effective, efficient and safe personnel coverage for 24-hour basis, by preparing an advance time schedule for all technical and clerical personnel.
• May be responsible for managing computer systems, including programming, workload capture, billing capture, interface conversion codes, and software validation.
• Responsible for all departmental statistics, and coordinates collection and preparation as required.
• Prepares and completes competence and performance appraisals of all staff. Maintains employee files.
• Responsible for the oversight of anatomic / surgical pathology lab operation, anatomic laboratory QA, and all accrediting agency inspections including those for New York State, CLIA, CAP, etc.
• Serves as the departments liaison with labor relations to help Lab Technical Director prepare warning notices, employee evaluations, disciplinary actions and terminations.
• Provides effective recommendations on hiring, advancement, departmental orientation and training of personnel.
• Reviews and approves departmental payroll activities.
• Develops and presents programs for continuing education.
• Performs various laboratory procedures as needed.
• Manages and acts as resource for the laboratory on a wide range of technical and critical strategic issues includes; prove solutions aimed at enhancing brand integrity and improving quality.
• Navigates regulatory and legal requirements.
• Oversees numerous internal and external teams in support of achieving the clients goals on or ahead of schedule.
• Manages and controls departmental expenses while ensuring quality services in conjunction with the laboratory technical supervisors and support staff.
• Grows revenue and profits by optimization and usage of existing staff capacity and equipment.
• Redesigning business processes and strategic planning to develop new business.
• Develops client relationship management.
• Leads and develops professional growth of supervisors and improve physician relations.
• Performs other related duties as required.

• Bachelors Degree in Medical Technology or related Sciences, Masters preferred
• 5+ years minimum experience including supervisory experience, including at least 2 years of supervisory (preferred)
• NYS License - Clinical Laboratory Technologist, or related clinical licensure, is preferred

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $95450 - $158000 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.