Customer Representative Kirkwood
- Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines. Records entries of customer transactions into set operating systems.
- Provides account information to customers and explains bill service policies and customer rights.
- Conducts credit and collection work as necessary, including deposits, and final/charge off collection. Performs evaluations, and investigates, analyzes, and resolves, where possible, billing problems.
- Initiates service orders, Work Management System (WMS) orders, and performs associated action as requested.
- Ability to work with limited supervision and escalate complex cases as necessary.
- Other customer service duties as required, including operation of a two way radio. Skills and Requirements
- High School Diploma/GED equivalent.
- Associate Degree, BA/BS in related field of study is preferred.
- Good communication skills, both oral and written, with strong customer service orientation.
- Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
- Strong problem-solving skills.
- Able to work flexible schedule, as well as be available during storm/emergency situations.
- Works well within a team.
- MS Office skills.
- Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting.
- This is a Union position with a probationary period.
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