Group senior technical writer

Take the next step in your career path and join a team that facilitates the efficient operation of our Group Underwriting organization. As the Group Underwriting Senior Technical Writer in Group Benefits Underwriting, you will collaborate with colleagues in Underwriting, Underwriting Operations, and other functional areas to ensure that our colleagues have all the information needed to perform. This requires being systematic in analyzing, developing, validating, and publishing information about processes, policies, and our systems. This role also requires an ongoing evaluation of the information management and communication approach and continuous improvement of our processes, based on input from our colleagues and industry best practices.

You are:

• A team member who can manage multiple priorities, and who is passionate about logically organized and comprehensive information for our Group Underwriting colleagues.

• Work together with teammates, content contributors, SMEs, leaders, and other interested parties on projects and to consistently improve our information management approach.

• Skilled in documentation tools like Microsoft Word, SharePoint, and other web based knowledge management or online help systems; familiarity with policy administration systems is a plus.

• Ability to interpret and document sophisticated underwriting processes, risk assessment criteria, and decision-making frameworks.

• Comfortable working with underwriting teams, product managers, legal, and IT to gather source material and validate content.

• Familiarity with regulatory standards and documentation practices in insurance.

You have:

• Proficiency in writing and editing technical content related to complex business processes, preferably in regulated industries such as insurance or healthcare.

• A 4-year college degree in English, Communications, Technical Writing, or a related field, or equivalent work experience.

• Knowledge of Group insurance products and services (a plus).

• Project management experience (a plus).

• Familiarity with process improvement and process design (Lean Six Sigma).

• Experience completing tasks in a disciplined manner and meeting deadlines.

• Optional: Ability to develop training materials using instructional design principles.

You will:

• Independently lead the development of reference information for complex projects to support the effectiveness and efficiency of our Group Underwriting organization. This information is commonly related to new products, policies, systems, tools, and processes.

• Create Underwriting-specific content for our Information Management System (IMS).

• Occasionally lead the weekly publication of the newsletter for all of Group Underwriting.

• Lead the review process of existing Group Underwriting policies with team members.

• Collaborate with the Information Management and Learning team to coordinate and work together on projects, and at times manage communications.

• Collaborate with various areas including compliance, legal, and IT.

Location:

• Preferred location is Guardian's Office in Bethlehem, PA. 3 days onsite Hybrid

Salary Range:

$67,450.00 - $110,815.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at . Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .