Patient Experience Specialist
- Admin Operations Manager
- This is a hybrid role and requires at least three days a week in our Brooklyn office. Typical hours are 9:00 AM - 5:00 PM.
- Conduct patient outreach via phone and email, and occasional SMS management.
- Address connectivity issues, no-shows, and no-monitor patients effectively.
- Set up new monitors for patients and provide necessary guidance.
- Create and maintain patient schedules as needed.
- Verify insurance eligibility via various portals.
- Re-engage patients in our services and promote remote monitoring.
- Demonstrate a key understanding in how remote monitoring works and be able to guide patients via phone for troubleshooting.
- Work within clients' EHR and other workflow systems to ensure accurate and up-to-date information.
- Respond to inbound inquiries regarding insurance changes, billing issues, device schedule adjustments, and other patient needs, ensuring a high SLA for our patients and clients.
- Maintain detailed and accurate records of patient interactions and support activities within Salesforce and Regal.
- Collaborate with clinical and administrative teams to ensure seamless patient support.
- Participate in ongoing training and development to stay current with best practices and new technologies.
- High school diploma or equivalent; associate or bachelor's degree in a related field preferred.
- Previous experience in a healthcare support role, ideally within remote patient monitoring or a similar setting. History of managing patient billing questions is a plus.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Proficiency in using EHR systems and other healthcare workflow tools.
- Ability to work independently and as part of a team.
- Empathy and dedication to providing exceptional patient care.
- Ability to speak and enunciate clearly, demonstrating patience with patient questions or concerns.
- $20.00 - $25.00/hour
Recommended Jobs
Physical Therapist Outpatient, Full-Time
Join St. Peters Health Partners, a cornerstone of healthcare in New York States Capital District, as a Full-Time Outpatient Physical Therapist. Dedicated to delivering high-quality, compassionate care…
CCAR Y-14A Reporting Senior Associate: Regulatory Analytics
A leading financial institution is seeking a Senior Associate for the CCAR Y-14 Reporting & Analysis team. This role involves supporting and coordinating the FR Y-14A reporting process, analyzing stre…
Travel Nurse RN - Telemetry - $3,157 per week
LanceSoft is seeking a travel nurse RN Telemetry for a travel nursing job in New York, New York. Job Description & Requirements ~ Specialty: Telemetry ~ Discipline: RN ~ Start Date: 02/08/…
Travel Nurse RN - CCU - Coronary Care - $2,560 per week
Talent4Health is seeking a travel nurse RN CCU - Coronary Care for a travel nursing job in Auburn, New York. Job Description & Requirements ~ Specialty: CCU - Coronary Care ~ Discipline:…
Countertop Installation Technician
Roma Tile & Marble is a family-owned Syracuse company with over 65 years of experience delivering high-quality stone and tile craftsmanship. From our 50,000+ square-foot showroom and fabrication faci…
Orthopedic Physician
JOB TITLE (#3019): Orthopedic Physician - Bronx, NY Board Certified or Board Eligible Greenlife Healthcare Staffing is currently seeking an Orthopedic Physician to fill an opening with a…
Procurement Specialist - SUPPLY Direct T&D Material
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of …
Senior Systems Engineer
The Company: GEM Technologies is a Managed Services Provider that delivers personalized solutions to help local businesses make the most of their technology. At GEM Technologies, we are the New Yo…
District Manager - Medical Aesthetics
Company Description At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial i…
Travel Nurse RN - ED - Emergency Department - $2,600 per week
ProKatchers is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Utica, New York. Job Description & Requirements ~ Specialty: ED - Emergency Department ~ Discipl…