Customer Service Representative

Robert Half
Buffalo, NY
Description We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative in Buffalo, New York. This is a Contract to permanent position, offering an excellent opportunity to grow within the company. The ideal candidate will possess strong communication skills, a proactive attitude, and the ability to manage multiple responsibilities efficiently. Responsibilities: - Process customer quotes, input orders into the system, and generate accurate invoices. - Make outbound sales calls to follow up on leads and establish long-term client relationships. - Provide detailed product information and assist customers in selecting appropriate solutions. - Address customer inquiries promptly and escalate complex issues to management when necessary. - Maintain accurate customer records and monitor order progress using the designated software. - Collaborate with internal departments, such as shipping and operations, to ensure timely order fulfillment. - Proactively identify customer needs and offer tailored solutions to enhance satisfaction. - Support the sales process by scheduling appointments and managing follow-ups. - Handle inbound calls and emails, ensuring all customer interactions are attentive to detail and efficient. Requirements - Strong verbal and written communication skills to interact effectively with customers. - Proven ability to multitask and prioritize tasks in a fast-paced environment. - Experience with sales-related activities, including making outbound calls and building client relationships. - Proficient in Microsoft Excel, Microsoft Word, and order entry systems. - Detail-oriented with excellent organizational capabilities. - Previous experience in a customer service or call center environment is preferred. - Familiarity with email correspondence and scheduling tools. - A positive and customer-focused attitude with a willingness to go above and beyond. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Posted 2025-11-14

Recommended Jobs

Assistant professor epidemiology and environmental health

University at Buffalo
Buffalo, NY

Assistant Professor (HS), Epidemiology and Environmental Health Position Information Position Title: Assistant Professor (HS), Epidemiology and Environmental Health Department: Epidemiology…

View Details
Posted 2025-11-14

Nurse Practitioner

Boston Medical Center
Harrison, NY

POSITION SUMMARY: A licensed and credentialed Nurse Practitioner (NP) provides diagnosis, treatment, consultation, and follow-up under the direction of 1 or more physicians in the clinic. The NP…

View Details
Posted 2025-11-09

DOB Licensed Superintendent

Menotti Enterprise, LLC
Bronx, NY

~ Oversee & ensure the safe execution of all activities on site by all workers present by maintaining strict adherence to company safety policies and government-regulated policies (OSHA, NYC DOB, etc)…

View Details
Posted 2025-08-07

Remote Data and Document Support Assistant (Part-Time or Full-Time)

BINUS UNIVERSITY
New York, NY

Overview Were looking for a reliable and organized person to join our remote operations team. This role combines data entry, transcription, and light coordination work. You'll handle numerical rec…

View Details
Posted 2025-11-14

Pediatric Registered Nurse - Home Care

THE CASWOOD GROUP
Fairport, NY

Job Description Job Description Pediatric Registered Nurse - Home Care The Caswood Group has 2 openings for for RNs with Pediatric and Home Care experience for a 13 week travel contract in Monro…

View Details
Posted 2025-11-07

General Manager

Bellevue Country Club
Syracuse, NY

Bellevue Country Club (BCC) is seeking a positive, energetic, and highly capable professional who has strong leadership experience to be the General Manager (GM). The candidate must be one who embodi…

View Details
Posted 2025-10-30

Warehouse Order Picker Full Time 2nd Shift

Staples
Brighton, NY

**1:00pm-9:30pm/Monday-Friday** ***We offer pay for performance where associates can earn additional compensation if they meet certain productivity thresholds.*** **Staples is business to business.** …

View Details
Posted 2025-11-14

Sales Advisor, Broome St

Orlebar Brown
New York, NY

JOB TITLE Sales Advisor ROLE TYPE  Full-Time DEPARTMENT Retail REPORTING TO Store Manager LOCATION  Broome St, New York SALARY $22.00-$23.00 per hour; actual salary will depend on…

View Details
Posted 2025-10-31

Senior Customer Success Manager

Persado
New York, NY

Salary Range: $120,000.00 - $135,000.00 per year base salary (depends on experience, location, business needs, and market demand). Who We Are Persado is an innovative Marketing AI platform that…

View Details
Posted 2025-11-12

Bond Product Strategist, CreditSights

Fitch Group
New York, NY

CreditSights, a Fitch Solutions company, is seeking an experienced and innovative Bond Product Strategist to lead the strategic direction and growth of our Investment Grade and High Yield bond offeri…

View Details
Posted 2025-08-28