Customer Service Representative

Description We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative in Buffalo, New York. This is a Contract to permanent position, offering an excellent opportunity to grow within the company. The ideal candidate will possess strong communication skills, a proactive attitude, and the ability to manage multiple responsibilities efficiently. Responsibilities: - Process customer quotes, input orders into the system, and generate accurate invoices. - Make outbound sales calls to follow up on leads and establish long-term client relationships. - Provide detailed product information and assist customers in selecting appropriate solutions. - Address customer inquiries promptly and escalate complex issues to management when necessary. - Maintain accurate customer records and monitor order progress using the designated software. - Collaborate with internal departments, such as shipping and operations, to ensure timely order fulfillment. - Proactively identify customer needs and offer tailored solutions to enhance satisfaction. - Support the sales process by scheduling appointments and managing follow-ups. - Handle inbound calls and emails, ensuring all customer interactions are attentive to detail and efficient. Requirements - Strong verbal and written communication skills to interact effectively with customers. - Proven ability to multitask and prioritize tasks in a fast-paced environment. - Experience with sales-related activities, including making outbound calls and building client relationships. - Proficient in Microsoft Excel, Microsoft Word, and order entry systems. - Detail-oriented with excellent organizational capabilities. - Previous experience in a customer service or call center environment is preferred. - Familiarity with email correspondence and scheduling tools. - A positive and customer-focused attitude with a willingness to go above and beyond. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .