Consumer Communications Lead

Consumer Communications Lead Location Hybrid work in New York, NY :

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Meet our team Seeking a dynamic, savvy, and strategic communications professional to join our PayPal Consumer Communications team as a Manager. This role will be responsible for developing and executing impactful communications strategies that support PayPal's Consumer product portfolio including the PayPal App, Rewards, P2P, and Consumer Financial Services. The ideal candidate will have a strong understanding of the fintech space and be deeply attuned to pop culture, lifestyle trends and consumer behavior with a demonstrated expertise in earned media, executive communications, social media strategy, internal communications, and agency management. This role will be responsible for supporting integrated marketing campaigns that enhance brand visibility and consumer engagement, while also crafting and amplifying key product, partnership, and sponsorship announcements and initiatives. This role will also provide internal and external communications support for senior leaders across the Consumer Group, Marketing, Communications and Design organization (CMCD).

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Your way to impact

• Lead communication efforts around major product launches and integrated marketing campaigns.

• Conceptualize and execute innovative campaigns that place PayPal at the intersection of culture, lifestyle, and consumer finance.

• Partner with product, marketing, and creative teams to develop comprehensive communication strategies.

• Develop and execute strategic earned media plans to elevate PayPal's consumer products and brand presence.

• Create compelling stories that leverage news, pop culture and consumer trends, and lifestyle narratives to enhance brand relevance and position PayPal as a leader in the consumer financial services space.

• Cultivate and maintain strong relationships with top-tier lifestyle, consumer, personal finance, fintech and business media and influencers.

• Support executive communications for senior leaders, including crafting talking points, internal updates, op-eds, and social media content, etc.

• Develop internal communication strategies that align employees with key product and marketing initiatives.

• Collaboration with multiple cross-functional partners and key stakeholders in the Consumer business and company.

What do you need to bring-

• Bachelor's degree in communications, Public Relations, Journalism, Marketing, or a related field.

• Minimum of 7+ years of experience in communications, public relations, or related fields.

• Strong understanding of the fintech industry and evolving consumer financial services landscape.

• Proven leader with the ability to develop and deliver consumer centric campaigns and narratives that capture media & consumer attention.

• Expertise in executive communications and social media strategy, with experience in supporting senior leadership.

• Demonstrated ability to work and manage multiple agency relationships and manage high-impact campaigns.

• Strong written and verbal communication skills, with an ability to craft compelling stories and impactful messaging.

• Proven track record of building and maintaining relationships with consumer, lifestyle, and business media.

• Experience working in fast-paced, dynamic environments with a high level of creativity and strategic thinking.

Preferred Qualification:

Subsidiary:

PayPal

Travel Percent:

0

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $94,000 to $156,200

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit .

Who We Are:

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] .

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Notice to Applicants and Employees who reside within New York City.