General Manager- Commercial Appliance Repair (NY)

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company car
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

Job Description: General Manager, Commercial Appliance Repair

Title : General Manager Commercial Appliance Repair (NY)

Reports to : Owner / CEO

Primary Responsibilities

• Lead operations across service, installation, and parts departments, ensuring high-quality, on-time service delivery.
• Oversee financial management: budgeting, P&L responsibility, pricing, cost control, and profitability analysis.
• Supervise and mentor service managers, dispatch staff, technicians, and support personnel.
• Drive commercial growth: customer acquisition, upselling service contracts, and maintaining client relationships.
• Implement quality control, safety standards, and compliance with New York regulations.
• Develop and execute operational KPIs: service call volume, response times, first-time fix rate, customer satisfaction, and revenue targets.
• Hire, develop, and retain high-performing teams; manage performance evaluations and training pathways.

Required Qualifications

• 57+ years in service operations or general management; preferably with experience in commercial appliance repair, HVAC, or equipment service.
• Proven track record managing P&L and growth initiatives.
• Strong leadership, people management, and customer-facing communication skills.
• Analytical mindset with financial acumen and strategic planning experience.
• Trade/safety certifications (e.g., OSHA) or industry-specific licenses a plus.

Working Conditions

• Hybrid role: blend of field visits, onsite supervision, and office administration.
• Availability to respond to operational issues or emergencies after hours if needed.
• Must adhere to New York State employment standards; note that executive roles are exempt from overtime requirements, but minimum weekly salary thresholds must be met

Flexible work from home options available.