Client Service Director

WE ARE HIRING AN CLIENT SERVICE DIRECTOR

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

This role blends creativity, strategy and delivery with leadership and accountability. Every day brings fresh opportunities to challenge norms and elevate experiences.

What you’ll be doing:

• Own and manage complex multi-channel campaigns across key client accounts
• Oversee project timelines, creative output, client approvals and budget adherence
• Lead cross-departmental collaboration across product, sales, digital and concierge
• Deliver weekly reporting to senior leadership and share campaign learnings

• Build and nurture consultative relationships with clients that inspire trust
• Attend key meetings and lead dynamic presentations that showcase TLC’s thinking
• Evaluate promotional impact and campaign performance against strategic goals
• Represent client interests across internal teams and ensure consistent excellence

• Identify opportunities for upsell and new business development
• Collaborate with sales on bids, pitches and accurate job costing
• Keep sales partners informed throughout the lifecycle of campaign delivery
• Ensure profitability across campaigns through effective resource planning

• Ensure profitability across campaigns through effective resource planning
• Negotiate terms, manage over-redemption risk and lead upsell strategies
• Contribute to wider business strategy while driving your accounts forward

• Lead and empower a high-performing team to deliver on objectives
• Champion quality control, process adherence and continuous improvement
• Align workloads with strengths and drive efficiency across campaign

What we're looking for:

• Sharp strategic thinking, with a flair for writing and presenting
• Experience in marketing or advertising
• A collaborative and entrepreneurial mindset paired with commercial acumen
• The confidence to go deep on strategy while keeping sight of delivery
• Exceptional multi-tasking, time management and persuasion skills

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!