Help Desk IT Support Technician or Engineer

Job Description

Job Description

▶︎ Job Details
・Job Title: Help Desk IT Support Technician or Engineer
・Client: Japanese IT Company
・Working Location: New York, NY 10022
・Working style：Onsite
・Employment Type: Full-Time, Non-Exempt - Long Term Contract
・Salary: $27-35 per hour
・Benefit: 401K Match
・Language: Japanese not required, but beneficial

▶︎ Key Responsibilities:
• Provides technical support for end-user customers and maintains communication via phone, email, or in-person, by analyzing and troubleshooting problems, as well as performing hardware and software installation and testing.
• Maintains user manuals and internal documents to document processes, solutions, and environment for continuous improvement in operations.
• Perform Server Administration support, such as monitoring.
• Monitor network environment, including desktop and network maintenance, software installation, and troubleshooting.
• Performs server administration, user account management, basic administration and troubleshooting activities.
• Prioritizes incoming requests or issues, escalating to designated support teams as necessary.
• Provides periodic IT training to users and participate in regional and global IT projects.

▶︎ The right candidate will possess:
• Ability to work effectively based on management direction as well as to work as a strong team contributor.
• Ability to communicate effectively with customers, internal technology teams and users with various skill levels.
• Strong organization skills and be capable to deliver high quality of work.
• Ability to learn quickly and efficiently as a team player, with minimum supervision.
• Ability to multitask based on priority; Customer focused and detail oriented.

▶︎ Skills & Qualifications:
• Bachelor’s degree in Computer Science or related field; or equivalent work experience in the IT field.
• At least 3 years of experience in end user support with Windows based LAN/WAN/Remote Access Support experience.
• Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat, WebEx.
• Experience with managing and troubleshooting iOS-based devices, Conference System, MS Surface and HP laptops.
• ITFL Foundation, A+, Network+, Microsoft Product related certifications or other IT vendor certifications preferred but not required.
• Proficient English communication skills are a must. Japanese or Spanish language skills at Business level are preferred, but not required

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