Operations Coordinator, Centers of Excellence

Job Description

Job Description

Job Summary

Are you detail-oriented, organized, and passionate about the future of the advertising industry? The Interactive Advertising Bureau (IAB) is seeking an Operations Coordinator to support the seamless operation of our Centers of Excellence (CoEs) . In this role, you will collaborate with cross-functional teams—including Operations, Events & Programming, Marketing, and Program Management—while gaining hands-on experience in the rapidly evolving digital advertising ecosystem. If you’re excited about building critical organizational and operational skills, and you thrive in a dynamic environment, this is the opportunity for you!

Key ResponsibilitiesAsset Collection & Management

• Speaker & Sponsor Assets: Collect, organize, and track headshots, bios, and logos for use across the IAB website, webinars, social media, and events.
• Member Material Coordination: Ensure timely and accurate updates of member assets, facilitating smooth communication and visibility for IAB initiatives.

Salesforce Management & Data Accuracy

• Database Maintenance: Keep Salesforce records current and accurate, eliminating duplicates and ensuring data integrity.
• Reporting & Analytics: Support the marketing and reporting teams by pulling segmentation lists, updating contact records, and analyzing engagement metrics.

Calendar & Event Coordination

• Scheduling & Logistics: Manage and coordinate all prep calls, webinars, meetings, and in-person events for CoE-related activities (e.g., board, committee, and task force sessions).
• Onsite & Virtual Event Support: Serve as a moderator in chat rooms, distribute invitations, assist in creating presentation materials, and handle registration duties.

Reporting & Dashboard Creation

• Metrics & Insights: Generate regular reports and dashboards—including prospect lists, attendance records, member activity logs, and engagement stats—to inform strategic decisions.
• Centralized Tracking: Maintain a repository of CoE outputs such as publications, standards, articles, and speaking engagements for easy access and historical reference.

Presentations, Briefs & Templates

• Content Repurposing: Create and update templates for presentations, documents, and social posts, ensuring branding consistency and high-quality design.
• Proofreading & Quality Assurance: Compare drafts to final documents, verifying accuracy, formatting, and message alignment before publication.

Basic Project Planning

• Project Timelines: Use tools like Smartsheet to create simple project plans, set deadlines, and track progress.
• Workflow Optimization: Collaborate with teams to refine processes, ensure timely deliverables, and maintain high-quality operational standards.

Who You Are

• A Rising Star: You have at least 2 years of professional experience in the digital advertising or related fields.
• Organized & Detail-Oriented: You’re adept at juggling multiple projects, meeting tight deadlines, and delivering polished, error-free work.
• Tech-Savvy: Proficient in Salesforce, Microsoft Office Suite, Google Workspace, and advanced Excel functions (pivot tables, formulas, filtering).
• Clear Communicator: You excel in both written and verbal communication, able to interact with professionals at all levels.
• Collaborative Team Player: You’re positive, proactive, and solutions-focused, ready to jump in and help whenever needed.
• Process-Driven: You thrive on refining workflows, enhancing efficiency, and implementing structured approaches to problem-solving.
• Adaptable: Excited by a fast-paced environment where priorities can shift quickly, and willing to roll up your sleeves.

Bonus Points

• Familiarity with Smartsheet or other project management tools, digital editing software, and PowerPoint design skills are highly desirable.

Why You’ll Love IAB

• Team Up with Industry Innovators: Work alongside some of the brightest minds in the advertising landscape.
• Purpose-Driven Work: Contribute to shaping the future of the media and marketing industries.
• Growth Opportunities: Engage in meaningful projects that build your expertise, confidence, and leadership potential.
• Inclusive Culture: We value diverse perspectives and healthy debate, believing it drives our best ideas and solutions.
• Always Evolving: We never settle for “good enough”—we constantly seek new challenges and celebrate every victory on our path to the future.

Additional Information:
All IAB employees must be fully vaccinated for COVID-19 as a condition of employment, with religious and medical exemptions provided where required. IAB is an Equal Opportunity Employer and actively seeks diversity in its workforce.

About IAB:
The Interactive Advertising Bureau (IAB) empowers the media and marketing industries to thrive in the digital economy. Our membership comprises over 700 leading media companies, brands, and technology firms, and we’re dedicated to research, education, and advocacy for the interactive advertising ecosystem. In collaboration with the IAB Tech Lab, we develop technical standards and solutions, and our public policy office in Washington, D.C., represents our members at the legislative level. Founded in 1996, IAB is headquartered in New York City with a global network spanning multiple continents.

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Join us and take your next step in shaping the future of digital advertising—apply today!

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