Service Manager

Oyatte is a 30-seat contemporary fine dining restaurant in New York City, rooted in seasonal, farm-driven ingredients sourced directly from our own farm in upstate New York. Founded by Chef Hasung Lee, Oyatte blends technical mastery, global techniques, and a deep respect for the natural flavors of each ingredient.

As a newly opening restaurant, Oyatte embodies both vision and ambition. We are committed to creating a dining experience where precision, elegance, and collaboration are at the heart of every service. Our philosophy ensures that every guest interaction, from seating to departure, reflects the care, creativity, and excellence at the core of Oyatte.

We are seeking an experienced Dining Room Manager / Maitre d' to oversee all dining room operations, lead our team, and ensure an exceptional and seamless guest experience. This role is critical in maintaining the highest standards of service while fostering a professional, empowered, and inspired team environment.

Leadership & Team Management

• Lead and manage all dining room staff, including servers, captains, and hosts.

• Recruit, onboard, train, and mentor dining room team members to maintain high service standards.

• Conduct performance evaluations, provide coaching, and develop career growth plans for team members.

• Foster a collaborative, positive, and professional work environment aligned with Oyatte’s culture.

Dining Room Operations

• Oversee all dining room operations during service, ensuring smooth workflow, timing, and guest satisfaction.

• Collaborate with the kitchen, expeditor, and management team to coordinate seamless service.

• Manage reservations, seating, and service logistics to optimize guest experience and operational efficiency.

• Ensure compliance with health, safety, and service standards, including COVID protocols.

• Monitor and maintain dining room appearance, organization, and ambiance.

Guest Experience

• Ensure that every guest receives attentive, personalized, and consistent service.

• Handle guest inquiries, special requests, and concerns professionally and promptly.

• Support special events, tastings, and private dining experiences with flawless execution.

Menu & Service Excellence

• Train staff on new dishes, wine pairings, and service techniques.

• Maintain deep knowledge of the menu, ingredients, and culinary philosophy to enhance guest engagement.

• Collaborate with management to refine service standards and implement best practices.