Customer Service Technician - Email and Chat

job summary:
We are seeking a highly organized and adaptable Remote Customer Service Technician to support our innovative drone delivery operations. In this fast-paced role, you will be the front line of communication for our customers, ensuring timely, accurate, and professional support across multiple channels. The ideal candidate thrives in a multitasking environment, can seamlessly manage competing priorities, and remains calm and solution-focused while navigating real-time delivery updates and customer inquiries. If you are detail-oriented, tech-savvy, and excited to be part of a cutting-edge logistics experience, we'd love to hear from you.

location: New York, New York
job type: Solutions
salary: $18 - 20 per hour
work hours: Rotating Shifts
education: High School

responsibilities:

• Provide real-time customer support via chat, ensuring prompt, accurate, and professional responses
• Monitor and manage multiple customer conversations simultaneously while maintaining high service quality
• Coordinate closely with ground support teams through internal chat to track drone deliveries and resolve issues
• Use Salesforce to document customer interactions, update case statuses, and maintain accurate records
• Troubleshoot delivery issues, delays, and order discrepancies with a solution-oriented approach
• Proactively communicate updates to customers regarding delivery status, changes, or resolutions
• Escalate complex or time-sensitive issues to the appropriate teams while maintaining ownership of the customer experience

qualifications:
- Minimum of 1-2 years of customer service experience, preferably in a remote or chat-based support role

- Proven ability to multitask effectively in a fast-paced, high-volume environment

- Experience using CRM systems (Salesforce strongly preferred)Excellent written communication skills with strong attention to tone, grammar, and clarity

- Ability to manage multiple chat conversations simultaneously while maintaining accuracy and professionalism

- Strong problem-solving skills and the ability to think quickly under pressure

- Comfortable working with multiple systems, screens, and communication tools at once

- Reliable high-speed internet connection and a distraction-free remote work environment

- Flexibility to work varying shifts, including evenings, weekends, and holidays as needed

- High level of attention to detail and organizational skills

#LI-ST4

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.