Account Manager

Who we are…

YOOBIC is the leading AI powered frontline employee experience platform. While most of the tech world is building for those behind a desk, we are building the operating system for the deskless workforce, the 80% of global employees who drive our economy in retail and hospitality.

By leveraging predictive analytics and our recent acquisition of Humanitics, we’ve pioneered the industry’s first AI Store Copilot, turning stagnant data into real time, performance boosting actions.

Trusted by 350+ global icons including Chanel, Ralph Lauren, Michaels, and Mattress Firm, YOOBIC is on a mission to bring digital transformation to the physical world.

In 2025 our US division grew by 40% and we are now looking for an elite Enterprise AE to own this greenfield territory and scale our North American footprint.

What we need…

We're looking for an experienced Account Manager to join our dynamic team in our NY office.

You will be responsible for the development and growth of a dedicated portfolio of accounts. Key priorities include retention, alignment, and expansion of YOOBIC solutions across the client base.

Specifically, you will be responsible for renewing, upselling and cross-selling and your client portfolio.

You’ll be client-obsessed, enjoy analysing data (and using it to bring added value for clients), able to oversee and own a portfolio with accountability, work closely with our customer success team and of course, thrive on driving revenue.

What you'll do…

• Manage the growth of a portfolio client portfolio including upselling and cross selling YOOBIC products

• Act as primary account owner and develop a comprehensive understanding of each client’ business challenges, evaluate client’s growth needs and offer appropriate strategies and solutions

• Drive account growth, ensure renewal and deliver satisfaction to customers

• Draft, negotiate and close business proposals

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Own and lead business reviews with your clients

• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

• Manage pipeline and prepare reports on account status, assess account health

What you have...

• 2-4 years of experience in a similar client-facing Account Manager / Customer Success/ Client Relationship quota carrying role

• Sales experience of achieving quarterly sales targets

• A focus on driving value to the client and experience of working on ROI methodology

• Love being in front of clients and people orientated by nature

• Resourceful nature with excellent interpersonal and communication skills

• Strong ability to adapt, bring new ideas to the table and execute on ideas bought forward

• A positive can-do attitude and ability to motivate others

• Strong multi-tasker and able to manage a high-volume of projects concurrently

• Strong academic background, coming from a top tier business school

• Right to work in the US

We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.