Customer Service Manager New

Sbhonline
New York, NY

Customer Service Manager
Location: Brooklyn, NY
Position Type: Full-Time
Schedule: Monday–Friday, Standard Business Hours
Salary: DoE

Job Description

A company in Brooklyn, New York is seeking a Customer Service Manager to oversee daily customer service operations and lead a team dedicated to delivering exceptional client support.

Key Responsibilities

  • Oversee customer service operations and workflows
  • Manage, train, and support customer service staff
  • Handle escalated customer issues and ensure timely resolutions
  • Maintain and track service standards and performance metrics
  • Collaborate with management to improve overall customer experience

Specific Qualifications and Requirements

  • Prior customer service management experience preferred
  • Strong communication and leadership skills
  • Ability to manage multiple priorities in a fast-paced environment
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Posted 2026-01-15

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