Customer Service Manager New
Customer Service Manager
Location: Brooklyn, NY
Position Type: Full-Time
Schedule: Monday–Friday, Standard Business Hours
Salary: DoE
Job Description
A company in Brooklyn, New York is seeking a Customer Service Manager to oversee daily customer service operations and lead a team dedicated to delivering exceptional client support.
Key Responsibilities
- Oversee customer service operations and workflows
- Manage, train, and support customer service staff
- Handle escalated customer issues and ensure timely resolutions
- Maintain and track service standards and performance metrics
- Collaborate with management to improve overall customer experience
Specific Qualifications and Requirements
- Prior customer service management experience preferred
- Strong communication and leadership skills
- Ability to manage multiple priorities in a fast-paced environment
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