Learning & Development Manager (Legal Secretaries)

Learning & Development Manager (Legal Secretaries)

At MoFo, we couldn’t write our own success story without yours.

Ready to write your story?

Join MoFo as a LEARNING & DEVELOPMENT MANAGER on our Human Resources team!

The Learning & Development Manager identifies, develops, implements, and manages training, new hire orientation and employee development programs for our legal secretaries and other business professionals!

Independently assess need for administrative support training and recommend priorities, approaches, solutions, etc., to senior management.

Create and implement quality assurance controls that identify skills gaps and measure training and development progress.

Develop, implement, and coordinate training programs and curricula to assist in developing client service and job knowledge skills.

Develop programs to assist administrative support staff in cross training and in developing skills to support multiple practice areas and multiple attorney levels.

Coordinate with IT to develop responsive training to ensure administrative support groups are fully skilled on technology solutions and knowledgeable about using technology to deliver excellent client service.

Create, maintain, and update LMS learning paths and other relevant training resources.

Maintain webpage for secretarial group as an up-to-date relevant resource for trainings and guidelines.

Design and implement new hire orientation training for secretarial staff.

Monitor the development of new hires through communication tools such as check-ins, surveys, etc. to ensure they receive needed support to integrate successfully and to achieve client service and position objectives.

Develop and manage mentoring programs as needed to ensure new and existing business professionals receive professional and personal integration, guidance and support.

Develop programs to support advancement opportunities for both administrative support staff and other business professionals.

Develop and manage training programs to ensure that managers/supervisors who are guiding the work of entry-level employees are skilled in areas such as giving and receiving feedback, confidentiality, coaching, delegation, etc.

Keep current on technology relevant to the administrative support groups, including Word, Outlook, 3E, Intapp Time, ServiceNow, Accruent, etc.

About You

Extensive experience identifying training needs and developing corresponding programs for support staff teams.

Eight plus years of support management experience; law firm experience strongly preferred.

Previous experience working as a legal secretary strongly preferred.

Strong presentation and communication skills.

Ability to manage multiple requests, assess priorities, and achieve solutions under deadlines.

Strong organizational skills and the ability to create organizational solutions where a precedent may not exist.

Talent for creating client satisfaction; demonstrated ability to focus on the client value in all work.

About MoFo

At MoFo, we collaborate as one firm, across borders, practice areas, and business functions and value fresh ideas and innovation over conformity and competition.

MoFo offers a comprehensive benefits package starting on your first day.

• A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.
• Industry-leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care.
• Global wellness program, including free access to Talkspace and Calm apps.
• Annual community service day to make an impact on your community and a birthday holiday just for fun.
• Education reimbursement annually.
• Dedicated Talent Development team.
• Competitive annual profit-sharing contribution.

Where required by law, salary ranges are stated below. Additional compensation may include a discretionary bonus, overtime as applicable, health/welfare benefits, retirement contributions, paid holidays, and PTO. The range displayed is specifically for positions performed in those cities/states and may vary based on factors including but not limited to the following: local market data and ranges; an applicant's skills and prior relevant experience; and certain degrees, licensing, and certifications.

New York, San Francisco salary range: $128k to $179k