Job Opportunity: Bilingual Call Center Representative

Bilingual Call Center Representative

Ethan Allen Workforce Solutions is eagerly seeking a Bilingual Call Center Representative for their client located in Poughkeepsie. The Call Center Representative will have tasks similar to a receptionist or case adjunct. You will help maintain the office operations by providing support to the employees and staff. candidates must be bilingual- fluent in Spanish! This is a hybrid in office/remote position.


Call Center Representative General Requirements:

» 2 years of call center practice

»Must be comfortable working with a diverse group of youth and young adults

» practice in Human Services a plus

»Must be proficient in Microsoft Word and Excel

»Have case management practice

» capability to lgain new programs and databases

»Excellent telephone expertise

»Bachelor’s degree in related field preferred


What will set you apart:

»Related social work practice


Job tasks include but are not limited:

»Answer incoming calls; receiving and relaying messages

»Track all pertinent client information in approved database, and complete reports as assigned

»Conduct follow-up to determine outcome and maintain records to track client results.

»Maintaining office supplies and equipment

»Scheduling internal appointments

»Entering and updating mailing and contact lists and client information


This is a full time, temp-to-hire position. Hours are Monday- Friday 9am-5pm. Additional evening and weekend hours are required for outreach and special events. Pay rate is $19 per hour.


Please apply online and submit a resume for consideration!

Equal Opportunity Statement
Applications are considered on the basis of expertise, practice and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, discapability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.