Support Services Lieutenant

In addition to carrying out the routine duties, the Lieutenant also serves as a Human Operations Leader in his/her EMS team, heavily focused on Key Performance Indicators. Utilizing this concept and recognizing that the most valuable resource is our providers we will utilize this initialism with the following definitions: Keep People Informed, Keep People Involved, Keep People Interested, and Keep People Inspired

DUTIES AND RESPONSIBILITIES:
• Provide a positive example for field staff regarding work ethic, attitude, professional ethics, knowledge, and mutual respect
• Engage in thoughtful conversations with personnel on a daily basis
• Works additional shifts as needed on Transport and 911 units
• Recommend, and execute operational health and wellness programs based on personnel feedback
• Ensure that all policies and procedures are met
• Receive and stock deliveries
• Ensure adequate stock of medical supplies, office and building supplies at both main office and sub stations
• Process all invoices and forward to Division Director or designee(s)
• Analyze and adjust inventory levels
• Maintain logistics database
• Maintain oxygen master supply and ensure proper levels are maintained
• Assist in filling uniform orders and maintaining stock
• Ensure cleaning supplies are in stock and available to staff as needed
• Establish and maintain relationships with vendors
• Negotiate pricing with vendors outside of central ordering
• Notify appropriate personnel of supply shortages
• Ensure proper maintenance schedule for medical equipment
• Assist crews with turnout
• Assist in orientation of new hires
• Practice open, honest and direct communication with operations leadership team and personnel about people and operational issues while offering ideas and solutions
• Attend leadership and other company meetings
• All other duties as assigned

QUALIFICATIONS:
• 3+ years volunteer or career EMS experience preferred
• 3+ years full time experience, or equivalent, as a NYS certified provider
• 1+ year uninterrupted employment with Empress
• 1+ year experience in purchasing preferred
• High School Diploma or GED
• Clean driving record and maintain a valid NYS Driver’s License
• Good written and verbal communication skills

MINIMUM REQUIRMENTS:
• Ability to lift, carry, and balance up to 125 pounds (250 pounds with assistance)
• Working knowledge of EMS systems, private ambulance, and medical transportation
• Understands duties performed by a NYS EMT and/or Paramedic
• Strong communication skills with the ability to provide and receive constructive criticism and/or negative feedback
• Excellent documentation skills
• Basic computer proficiency required

This job description is a summary of the essential duties, qualifications, and physical requirements of the position of Lieutenant. It does not include every situation and job responsibility that may occur at any time in the performance of normal duties.