Lead Fraud Operations Governance Director

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Technical Program Management position at the Director level, which is part of the job family responsible for overseeing and leading the execution of multiple projects and/or programs, working closely with cross-functional teams to ensure alignment with business objectives. Includes program management and related project support roles.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on.

Position Overview
The Director of Morgan Stanley Fraud Operations Governance is responsible for overseeing the strategic direction, governance, and quality control frameworks of the organization's fraud operations. This role will ensure that fraud prevention and detection activities are effectively documented, compliant with regulatory standards, aware of near-future regulatory changes, and executed to the highest quality. The Director will collaborate cross-functionally to design, implement, and continuously improve the operational framework that safeguards the company against financial crime and fraud risks.

What you'll do in the role

• Governance Leadership: Develop and maintain Fraud Operations governance policies, procedures, and controls to ensure compliance with regulatory requirements and industry best practices.

• Documentation Management: Oversee the creation, maintenance, and periodic review of all fraud operations documentation, including process maps, standard operating procedures, and audit trails.

• Quality Control Framework Design: Establish and refine quality control frameworks to monitor and assess the effectiveness of fraud operations, identifying areas for improvement and ensuring consistent execution.

• Risk Assessment: Lead risk assessments, gap analysis, and root cause investigations related to fraud operations, recommending and implementing remediation strategies.

• Stakeholder Engagement: Serve as the key point of contact for internal and external stakeholders on fraud governance matters, providing subject matter expertise and guidance.

• Training & Awareness: Design and deliver training programs to promote awareness and adherence to governance and quality standards within the Fraud Operations team.

• Reporting & Metrics: Develop and present regular reports, dashboards, and metrics to executive leadership, highlighting operational effectiveness and compliance status.

• Continuous Improvement: Champion continuous improvement initiatives to enhance fraud detection, prevention, and response capabilities.

What you'll bring to the role:

• Bachelor's or Master's degree in Business, Finance, Criminal Justice, or a related field.

• 3+ years of experience in fraud operations, risk management, or compliance.

• Demonstrated expertise in governance, documentation, and quality control within financial services or a related industry.

• In-depth knowledge of relevant regulations (e.g., AML, KYC, OFAC) and industry standards.

• Exceptional communication, stakeholder management, and analytical skills.

• Proven ability to design and implement operational frameworks and process improvements.

• Professional certifications such as CFE (Certified Fraud Examiner) or CAMS (Certified Anti-Money Laundering Specialist) are preferred.

Key Competencies

• Strategic Thinking

• Leadership and People Management

• Process Design and Optimization

• Attention to Detail and Accuracy

• Change Management

• Problem Solving and Decision Making

• Ethical Judgment and Integrity

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

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Expected base pay rates for the role will be between $90,000 and $160,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).