Intern, Performance Operations

Converge Marketing is seeking a Performance Operations Intern to support ongoing operational improvement initiatives during the Summer 2026 internship program. This role is ideal for a highly organized, detail-oriented individual interested in business operations, process improvement, and project management within a fast-paced, performance-driven marketing organization. The intern will play a key role in documenting standard operating procedures (SOPs), mapping process flows, and supporting operational workflows across teams. This position offers broad exposure to how a full-service marketing organization operates and provides meaningful, hands-on experience that supports both personal development and Converge’s long-term operational scalability.

Key Responsibilities

• Document standard operating procedures (SOPs) and operational workflows across Performance Operations
• Develop clear and structured process flow documentation to improve consistency and efficiency
• Support project management activities for a smaller client or internal initiative, as assigned
• Collaborate with cross-functional teams to gather input andvalidateprocess documentation
• Assistwith updating documentation as business needs and operational priorities evolve
• Participate in team meetings, learning sessions, and regular check-ins with the manager
• Organize andmaintaindocumentation in shared systems to ensure accessibility and version control

Projects and Deliverables

• Completed SOP documentation for assigned operational processes
• Process flow diagrams that clearly outline workflows, ownership, and handoffs
• Project documentation supporting assigned client or operational initiatives

• Recommendations for process clarity, efficiency, or improvement where applicable

Required Qualifications

• Currently pursuing an undergraduate or graduate degree in Business Administration, Operations Management, Marketing, Project Management, Communications, or a related field
• Strong attention to detail and ability to translate complex processes into clear documentation
• Excellent written communication and organizational skills
• Ability to manage multiple tasks and work independently with guidance
• Comfort working in a fast-paced, evolving environment

*Research shows that women and other marginalized folks tend to only apply when they check every box. If you think you have what it takes, but don't necessarily meet every point above, please still apply! We'd love to connect and see if you could be a great fit. 

Preferred Qualifications

• Interest in operations, process improvement, or project management
• Familiarity with SOP documentation, process mapping, or workflow tools
• Exposure to marketing, performance media, or agency environments is a plus
• Proficiencyin Google Workspace or Microsoft Office tools

Learning and Development Opportunities

• Broad exposure to multiple departments within a full-service marketing organization
• Hands-on experience in operational documentation and process improvement
• Regular feedback and mentorship from Performance Operations leadership
• Participation in Converge internship learning sessions and company meetings