Customer Account Representative

Location: Massapequa, NY (In-Office)

Job Title: Customer Account Representative

Join Long Island’s most trusted, family-owned HVAC leader since 1956! We are seeking a motivated and reliable Customer Account Representative to join our crew. We are dedicated to delivering exceptional service experiences while fostering employee growth and career development. Join our growing team and be part of a legacy that values professionalism, integrity, and a commitment to excellence, offering year-round work with no seasonal layoffs.

The Customer Account Representative is a vital, client-facing sales role responsible for managing key customer relationships, generating new business, and securing new customer accounts for heating oil, service contracts, and other home services. This position requires daily in-office presence in Massapequa, strong sales acumen, and an ethical, collaborative approach to drive company growth and customer loyalty.

Responsibilities and Expectations:

• Following up on company-generated leads, successfully closing sales, and securing new customers for heating oil, service contracts, and related home services.

• Building and maintaining strong customer relationships through proactive follow-ups, excellent communication, and a commitment to customer satisfaction.

• Managing the Move-In/Move-Out (MIMO) process for new homeowners to successfully increase sales volume.

• Utilizing local networking groups and associations for generating additional sales leads and referrals.

• Working closely with call center representatives, service teams, and delivery teams to improve the overall customer experience and maximize close rates.

• Utilizing the company’s CRM (Customer Retention Management) platform to manage the sales pipeline and accurately record all opportunities and activities.

• Willingness to participate in offsite marketing or sponsored events as needed to support lead generation efforts.

Requirements:

• At least 1 year of sales experience is preferred (or strong equivalent experience in customer retention/service).

• Excellent communication skills (both verbal and written), active listening, and strong attention to detail.

• Must be coachable, possess a low ego, demonstrate high accountability, and be a strong communicator in all interactions. Must be a pleasant, professional team player.

• Strong ability to work independently, high degree of self-motivation, and uncompromising ethical values.

• High school diploma or equivalent is required (college degree is a plus).

• Ability to efficiently utilize a CRM system and other company technology.

• Ability to work an 8-hour shift, in person, at the Massapequa, NY office (Required).

What Can We Do for You?

• Earn a competitive rate of $20.00 – $28.00 per hour plus commissions, with a realistic potential to earn up to $100,000 annually.

• Ongoing paid training and advancement opportunities to quickly grow your skills in a high-demand trade.

• Access to Health, Dental, and Vision insurance.

• 401(k) plan with a generous company match.

• Generous Paid Time Off and Paid Holidays.

• Join a dedicated, family-oriented team that values success and longevity.

• Year-round work guaranteed (no seasonal layoffs). Join a dedicated, family-oriented team that values success and longevity.

The compensation for this position is expected to range between $20.00 – $28.00 per hour. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.