Field IT Technician

Job Description

Job Description

WORK LOCATION: Corporate Office, with frequent travel to retail locations

POSITION SUMMARY

The Field IT Technician provides technical support for Pay-O-Matic computer hardware, software and network systems across multiple retail locations and corporate headquarters. This position requires extensive travel to stores throughout the region to perform installation, maintenance, troubleshooting and repair of technology equipment and systems.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Technical Support and Maintenance

· Install, modify, monitor, test and troubleshoot computer hardware, software and network problems at Pay-O-Matic retail locations and corporate headquarters

· Provide on-site technical support for maintaining, installing or replacing equipment in stores

· Perform software and hardware upgrades and rollouts as directed by IT Help Desk Manager

· Prepare and tag new equipment for deployment to field locations

· Enter troubleshooting calls into the help desk system (ServicePRO)

Field Service Requirements

· Travel regularly to retail store locations to perform repairs, installations and troubleshooting (majority of work time spent in the field)

· Maintain a valid driver's license and provide reliable transportation for travel to store locations

· Lift and transport electronic equipment including computers, monitors and related technology

· Respond to on-site service requests in a timely manner

Additional Duties

· Complete special projects assigned by IT Help Desk Manager

· Perform other related duties as required

QUALIFICATIONS

Required Experience and Skills

· Minimum one year of related IT support experience

· Valid New York State driver's license

· Access to reliable personal vehicle for business travel

· Ability to lift and carry electronic equipment weighing up to 50 pounds

· Strong technical knowledge of computer hardware, software and network systems

· Proficiency with Windows operating systems and common business software applications

Communication and Interpersonal Skills

· Strong written and verbal communication skills

· Excellent customer service orientation with strong follow-up skills

· Ability to communicate technical information clearly to non-technical users

· Ability to interact effectively with individuals at all organizational levels

· Professional communication skills in person, by phone and electronically

Work Style and Competencies

· Strong organizational, problem solving and analytical abilities

· Good judgment with ability to make timely and sound decisions

· Flexibility and adaptability to work within constantly changing priorities

· Commitment to excellence and high standards

· Team oriented approach with creative and innovative thinking

· Ability to coordinate multiple tasks simultaneously

Language Requirements

· Must be able to speak, read, write and understand English

· Bilingual skills (Spanish) are a plus but not required

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

While performing the duties of this job, the employee is regularly required to:

· Drive to multiple locations throughout the workday

· Lift, carry and transport electronic equipment weighing up to 50 pounds

· Bend, stoop, kneel and reach to install or service equipment

· Stand or sit for extended periods while performing technical work

· Use hands and fingers to manipulate small components and tools

· Maintain visual awareness to work with computer screens and technical equipment

WORK ENVIRONMENT

The primary work site is the corporate office. However, this position requires frequent travel to retail locations throughout the region. Work may be performed in various store environments with varying conditions. Occasional evening or weekend work may be required to minimize disruption to store operations.

COMPENSATION AND BENEFITS

Mileage Reimbursement: Employees who use personal vehicles for business travel will be reimbursed at the standard IRS mileage rate. Reimbursement will be processed in accordance with Pay-O-Matic travel expense policies.

Classification: This position is classified as non-exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime compensation for all hours worked over 40 in a workweek.

LIMITATIONS AND DISCLAIMER

The above description describes the general nature and level of work being performed and is not intended to be an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description does not state or imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with applicable laws.

Requirements are representative of minimum levels of knowledge, skills or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Employment Status: Pay-O-Matic is an at-will employer. This means that either the employee or the company may terminate the employment relationship at any time, with or without cause and with or without notice. This job description does not constitute an employment contract or guarantee of continued employment.

Equal Employment Opportunity: Pay-O-Matic is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law.

PAYOMATIC has been in business since the 1950s and has grown to become New York’s largest provider of check cashing and financial services handling more than 19 million transactions annually. POM is now under the Western Union umbrella.

Company Description

PAYOMATIC has been in business since the 1950s and has grown to become New York’s largest provider of check cashing and financial services handling more than 19 million transactions annually. POM is now under the Western Union umbrella.