Local and Long-Distance Move Coordinator

Job Description

Job Description

Job Title: Move Coordinator (Full-Time — Local & Long Distance)

Location: New York, NY (office-based with occasional onsite visits)

Company Overview: Liffey Van Lines, Inc. is a full-service moving company serving residential and commercial clients in NYC and nationwide. We deliver professional, reliable moving solutions with a focus on customer satisfaction and clear communication.

Position Summary: Liffey Van Lines is seeking a full-time Move Coordinator to manage bookings, coordinate local and long-distance moves, handle customer communications, prepare estimates and schedules, and ensure smooth execution from inquiry through delivery.

Key Responsibilities:

• Serve as primary point of contact for customers from inquiry to move completion for both local and long-distance moves.
• Create accurate estimates and quotes using company pricing guidelines; schedule in-home surveys or virtual estimates as needed.
• Plan and coordinate move logistics: truck/crew assignments, routing, pickup/delivery windows, and special equipment or services.
• Prepare and manage documentation: contracts, inventories, bills of lading, pricing confirmations, claims paperwork, and follow-up correspondence.
• Communicate with operations, drivers, movers, warehouse staff and third‑party carriers to ensure on-time, compliant moves.
• Verify addresses, access requirements, parking/permits, elevators, stairs, and any special handling instructions.
• Track move status and proactively update customers and stakeholders on ETA, delays, or issues.
• Handle customer service issues and escalations professionally; coordinate resolution of claims or damage reports.
• Maintain CRM and scheduling systems with accurate customer records, notes, and move statuses.
• Ensure compliance with federal/state regulations for long-distance (interstate) moves and company policies.
• Support billing and post-move invoicing coordination with accounting.
• Participate in training, process improvement, and occasional after-hours support during high-volume periods.

Required Qualifications:

• 2+ years experience in moving coordination, logistics, dispatch, or related customer service role; experience with both local and long-distance moves preferred.
• Strong organizational skills with ability to manage multiple moves and priorities simultaneously.
• Excellent verbal and written communication; professional phone presence.
• Proficiency with office software (MS Office), scheduling/CRM systems, and basic familiarity with moving estimate software or willingness to learn.
• Customer-focused, detail-oriented, problem-solving mindset.
• Knowledge of moving operations, packing/inventory practices, and basic regulations for interstate moves preferred.
• Ability to perform occasional onsite surveys and work flexible hours when required.
• High school diploma or equivalent; associate’s degree or logistics certification a plus.

Preferred Qualifications:

• Experience in the NYC moving market.
• Familiarity with MC/DOT regulations and household goods tariff/pricing.
• Bilingual skills helpful for diverse customer base.

Working Conditions:

• Office environment with frequent phone/email communication; occasional onsite move visits and physical inspections.
• May require occasional evenings or weekends during busy seasons.

Compensation & Benefits:

• Competitive salary (commensurate with experience), performance bonuses, health insurance options, paid time off, and training opportunities.

How to Apply: Send resume and a brief cover note to [email protected] with “Move Coordinator” in the subject line. Include availability and relevant experience coordinating local and interstate moves.

Liffey Van Lines, Inc. is an equal opportunity employer.