IT Help Desk Support - Level I
Job Description
Job Description
Summary
Our client is a leading IT Solutions Company in the North Nassau, NY area (Roslyn, NY) . They are in need of a Helpdesk Support Level I technician . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software. Duties & Responsibilities- Front line defense with customers calling in with technical issues
- Ability to properly hand calls off to more experienced technicians when needed
- Following tickets through the process until closure.
- Password resets
- IP Phone setup
- PC setup (i.e. software install, adding domains, etc)
- IT equipment installation
- Printer install
- Assisting onsite technical lead with various IT-related projects.
- New User On-boarding
Qualifications & Requirements
- 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support
- Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification.
- Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system.
- Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Kaseya, Datto, Continuum, Connectwise, etc.
- General understanding of software installation
- General understanding of printer installation
- Excellent customer service skills (courteous, tactful, and professional demeanor).
- Excellent written and verbal communication skills, with experience presenting to groups.
- Reliable work ethic.
Recommended Jobs
Customer Accounts Advisor
Job Schedule Corporate Retail Store Job ID 76628 Customer Accounts Advisor The salary range for this role is $17.00 to $18.00 per hour / annually * . This position is also eligible for incent…
General Manager | Upscale Casual Brasserie | NYC
Job Description Job Description A high-profile, upscale brasserie in a historic Midtown location is seeking an experienced General Manager to lead a large-format, high-volume operation. This conc…
Delivery Route Driver
Job Description Job Description AVI Foodsystems is looking for a friendly and hard-working team member to fill the role of Delivery Route Driver. This is a full-time position earning $21.00 per …
Global VP of Commercial Sales
Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on the world’s most innovative cloud technology…
Registered Sleep Technologist - Mid-Hudson - Poughkeepsie, NY
Full Time RPSGT needed for our Poughkeepsie, NY location #urgentlyhiring up to 15k sign on bonus available MedBridge Healthcare is seeking an experienced NY-licensed RPSGT (Technologist) or RT/CR…
2026-2027 School Speech Language Pathologist
Job Description Job Description Mission Our mission is to provide the children of NCS with new educational opportunities through a rigorous, comprehensive K-8 program that cultivates the int…
Patient Service Representative
Job Description Job Description Position Title: Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility – work around your…
Advanced Practice Practitioner (NP/PA)
Description: is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management …
Dental assistant
Are You Enthusiastic About Patient Care? Join Us as Our Next Dental Assistant! We are seeking a reliable and detail-oriented Dental Assistant to support our dental team in providing high-quality pati…
Supervisor, Digital Investments
Description JOB SUMMARY The Supervisor, Digital Investment is a key member of the Digital Investment team of experts responsible for delivering smart, innovative and performance driven Digital cam…