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Manager Retail Operations Inventory & Workforce Management Analyst

ESTÉE LAUDER COMPANIES
New York, NY
Position Summary & Responsibilities The Manager Retail Operations Inventory & Workforce Management Analyst is responsible for supporting and executing sales, payroll, inventory management, and reporting processes across North America for freestanding stores. This role acts as a central point of contact for cross-functional teams, ensuring consistency, alignment, and excellence in labor budgeting, inventory control, and operational reporting. The position requires strong analytical, project management, and communication skills, with a focus on driving operational efficiency, revenue growth, and compliance. Key Responsibilities Financial & Workforce Analysis (45%) - Perform analysis to support forecasting, labor generation, scheduling, and budgeting for North America stores. - Validate forecast accuracy and ensure correct models by brand/store/market and seasonality. - Prepare and cascade payroll budgets, model labor across store types, and create store-specific monthly labor budgets. - Provide monthly reporting for Finance and support annual budget processes. - Develop and deploy payroll guidance tools for field leadership and store teams. - Support enhancements to labor models and WFM systems, ensuring accuracy of forecasts and metrics. - Deliver timely resolutions for workforce management and payroll planning issues. Inventory Management & Reporting (45%) - Execute the Cycle Count process, partnering with Planning, Communications, Marketing, and Operations. - Monitor negative variances in inventory, analyze trends, and report data. - Initiate and analyze weekly inventory reporting for store and field leadership teams. - Oversee compliance reporting reflective of shipment delivery analysis and support margin protection initiatives. Communication & Collaboration (10%) - Build collaborative relationships with cross-functional teams including Planning, Inventory Management, Finance, Marketing, Communications, and IT. - Maintain positive, consistent written, and verbal communications with store teams and program leadership. - Provide business support for all field and functional teams, ensuring alignment and clarity. - Provide ongoing requirements of support for Opterus (Estee Central) related issues, including troubleshooting, escalation, and resolution. Qualifications & Requirements Qualifications & Requirements - Bachelor's Degree in Math, Finance, Business, or related quantitative fields required. - 3+ years of experience in Retail Store Management; experience in Store Operations, Finance, or Marketing preferred. - Quantitatively oriented with strong analytical and reporting skills. - Detail-oriented, organized, and able to prioritize/manage workflow independently. - Excellent verbal, written, and interpersonal communication skills. - Proficient in Microsoft Office, especially Excel (Intermediate proficiency preferred). - Intermediate proficiency in Microsoft Excel for reporting (pivot tables, formulas, charts), with experience using SQL for data extraction and Power BI for creating interactive dashboards and visualizations preferred. - Experience with consumer engagement platforms and WFM systems (Blue Yonder preferred). - Up to 20% travel to stores and affiliates. - High degree of professionalism and ability to give/receive effective feedback. High-Touch Leadership Competencies - Builds Collaborative Relationships: Fosters trust and respect, promotes inclusion of diverse skills and experiences. - Demonstrates Learning Agility: Anticipates change, adapts swiftly to evolving needs and demands. - Strives for Excellence in Execution: Proactively seeks improvements, learns from successes and failures. - Embraces and Initiates Change: Leads and drives changes that support business success. Reporting Structure - Reports to Senior Manager, Workforce Management with Matrix to Senior Manager, Inventory Management
Posted 2026-04-09

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