Senior talent acquisition operations coordinator

About The Role

As a Senior Talent Acquisition Operations Coordinator within the Talent Acquisition Operations team, you will play a pivotal role in executing and optimizing day-to-day recruitment operations. You'll be responsible for supporting scalable hiring processes, enabling system efficiencies, coordinating with internal stakeholders, and ensuring a seamless experience for candidates, recruiters, and hiring managers.

You will serve as the operational point person for interview logistics, offer generation, pre-employment checks, and systems support, helping to drive operational excellence across the TA function. This is a highly collaborative role that works closely with recruiters, HR, Legal, and Finance to ensure compliance, consistency, and efficiency in all TA processes. You will be based in our New York City office and report to the Director, Talent Acquisition.

You Will

• Partner with recruiters and recruiting operations leadership to ensure seamless scheduling, coordination, and execution of interviews, offers, background checks, and pre-hire activities
• Create and review offer letter templates (globally), continually improve the background check process, and ensure onboarding tasks are seamless
• Be the main point of contact to troubleshoot and escalate issues related to Workday, ServiceNow, Background check tool or other recruiting technologies.
• Identify and implement process improvements that enhance efficiency and elevate the candidate and hiring manager experience
• Support the rollout of new recruiting tools and systems, including testing, documentation, and stakeholder communication
• Serve as a subject matter expert (SME) in core TA systems (Workday, ServiceNow) and tools used by recruiting coordinators
• Partner with the Sr. Manager, Talent Acquisition Operations on project work related to systems, templates, SOPs, or process enhancements
• Help onboard and train new Recruiting Coordinators including providing mentorship, training, and best practices for current Recruiting Coordinators
• Contribute to documentation, reporting, and analytics that help track TA team performance and coordination metrics
• Support change management and training efforts when introducing new tools or process updates across the TA team
• Support vendor-related operational activities such as background check escalations, onboarding vendors and invoice processing
• Support the Sr. Manager, Talent Acquisition with projects on as needed basis
  
  

You Have

• 5 years of experience in recruiting coordination or talent acquisition operations, ideally in a global or fast-paced organization
• Demonstrated ability to manage complex coordination logistics and competing priorities with a high degree of professionalism
• Proven ability to manage high-volume, deadline-driven work with a high level of attention to detail
• Hands-on experience with Workday Recruiting, background check systems (e.g., Sterling), and ticketing tools such as ServiceNow
• A continuous improvement mindset with a passion for optimizing workflows and delivering exceptional candidate experiences
• Strong communication and stakeholder management skills across all levels of the organization
• Familiarity with hiring compliance requirements, offer generation, and pre-hire processes
• Proficiency in tools such as Google Workspace (Docs, Sheets, Slides), Slack, and project tracking tools like JIRA or Asana
• Experience supporting or participating in TA-related projects (e.g., system clean-up, onboarding enhancements, offer letter audits)
• Passion for improving candidate and recruiter experience and optimizing operational workflows
• A collaborative, flexible, and solutions-oriented approach to problem-solving
  
  

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program
  
  

Learn More About All Our US Benefits

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Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - People

Job Category: Human Resources

Union Status

Non-Union role

Pay Range: $70,000 - $80,000

We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 48737