Friendly Visiting Coordinator

THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC.

975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477

Tel: (718) 542-0006 Fax: (347) 772-3075 Email: [email protected]

Job Title: Friendly Visiting Coordinator

Supervisor: Assistant Director

Job Status: Full Time / 35 hrs. per week

Job Location: CMP - Friendly Visiting Program

Salary Range : $65,000 - $70,000 (Exempt)

Work Schedule: Hybrid, field-based role with frequent outdoor work; must be available to work off-site after normal business hours for community meetings or events.

About SHOPP:
The Neighborhood Self-Help by Older Persons Project (SHOPP) enhances the strength and resilience of individuals of all ages and abilities through innovative programming and supportive services. SHOPP’s critical programs serving the Bronx and Upper Manhattan include the Community Care Network Program, four Older Adult Centers (Casa Boricua, Leon, Soundview, and Guess), NORC, Case Management with Friendly Visiting, Elder Justice, Caregiver Support Program, and NY Connects.

Program Overview – Friendly Visiting Services (FV):
FV is a supplemental program within SHOPP’s Case Management Program that supports frail, homebound older adults who wish to remain in the community. Using a strengths-based approach, FV reduces social isolation by providing companionship and emotional support. The program matches CMP clients with volunteers for regular in-home visits, fostering mutually rewarding relationships.

Position Overview:
The Friendly Visiting Coordinator (FVC) manages and supports the FV program, overseeing volunteer recruitment, community engagement, and client-volunteer matching. The FVC ensures high-quality services to homebound older adults while promoting SHOPP programming and maintaining program compliance.

Key Responsibilities:

• Collaborate with SHOPP administration to establish program principles, procedures, and action plans for volunteer outreach, screening, client eligibility, assessment, service initiation, monitoring, reassessment, and termination.

• Conduct home visits for client assessments, matching of cases, and ongoing support. Home visits may require walking up and down stairs and conducting fieldwork in various weather conditions.

• Develop and maintain an annual outreach plan to promote volunteerism.

• Create innovative outreach materials such as flyers, brochures, and presentations using Canva or other tools.

• Conduct outreach, informational, and program presentations to community groups to recruit volunteers.

• Recruit, train, and retain 75+ volunteers and coordinate approximately 112 client-volunteer matches annually.

• Screen and interview prospective volunteers, including reference and background checks.

• Provide orientation and training to volunteers on the needs of homebound older adults, emergency protocols, and client preferences.

• Monitor and evaluate volunteer assignments through ongoing communication with volunteers and clients.

• Develop and maintain a structured, team-oriented volunteer program that encourages peer interaction and support.

• Conduct ongoing recognition of volunteer contributions and organize an annual volunteer appreciation event.

• Engage CMP/SHOPP staff in identifying and referring potential clients for FV.

• Maintain regular communication with CMP staff regarding FV client status, program issues, or concerns.

• Coordinate and collaborate with SHOPP Outreach team members to develop innovative program promotion strategies.

• Promote SHOPP programming in the community through events, presentations, and outreach initiatives.

• Participate in training workshops, staff meetings, Advisory Committee meetings, Community Board meetings, and other assigned meetings.

• Maintain a supervisory relationship with the Program Director and Assistant Director while receiving peer-to-peer supervision from Team Leaders.

• Collaborate with student interns and FV volunteers while monitoring completion of required hours.

• Promote SHOPP Virtual Connections and other virtual programming.

• Assist with other agency duties and perform tasks as assigned by the Program or Assistant Director.

• Attend off-site community meetings or events outside of normal business hours as needed.

• All staff must be able to travel and report to the office a minimum of 2–3 times per week (or as otherwise requested), and attend in-person training, meetings, or events.

Qualifications:

• Bachelor’s degree in Social Work or Communications.

• Minimum of 1 year of volunteer management experience.

• Spanish-language proficiency
  required; experience working with older adults preferred.

• Proficiency in Microsoft Office.

• Strong organizational and time management skills.

• Team building, public speaking, critical thinking, conflict resolution, and empathy.

• Excellent oral and written communication skills.

Background Check Notice:

All offers of employment are contingent upon the successful completion of a background check.

SHOPP is an equal-opportunity employer that fosters a diverse, inclusive, and respectful workplace. Incentive Benefits: Commuter Benefits, Dental Insurance, Employee Discount, Flexible Spending Account, Health Insurance, Life Insurance, Paid Time Off,403(b) Retirement Plan, Vision Insurance.

How to Apply:
Please send your resume to Chief Program Officer, Tynisha Rodriguez, at [email protected] .

Equal Opportunity Employer:
SHOPP is an equal opportunity employer and encourages applications from all qualified individuals regardless of age, race, gender, sexual orientation, disability, or any other protected status.