Collections Specialist

New Castle Building Products (NCBP) is a full-service distributor based in White Plains, NY. NCBP operates with seven core values: Caring, Urgency, Teamwork, Honesty, Accountability, Flexibility and Passion. All our 20+ locations from Massachusetts to Baltimore operate with these core values as their driving force. We look for team members who will display and share these values with fellow employees and customers.

Our Headquarters based in White Plains is seeking a Collections Specialist . In this role the candidate will support the collection efforts and perform credit and other accounting functions for New Castle Building Products and New Castle Metal.

Responsibilities for the Role:

• Review accounts receivable aging’s on a weekly basis to identify past due balances for collections.
• Contact customers via phone, email, text regarding past due invoices.
• Monitor customer accounts for exceeding credit limits
• Maintain accurate records of collection activities in account notes, including contact attempts, payment arrangements and customer interactions.
• Maintain calendar reminders for customer follow-up’s.
• Escalate problematic accounts to upper management to intervene when necessary.
• Prepare demand legal demand letters upon direction from Credit Manager
• Assemble document packet for accounts that are submitted to collections.
• Assist Credit Manager in preparation for legal proceedings.
• Maintain legal fee report to track costs spent on outside collection efforts.
• Provide weekly customer update for past due accounts to Branch Managers and Salespeople
• Review of AR aging with Credit Manager on a Monthly basis
• Review large job account requests for creation on customer accounts.
• Assist with review of customer accounts for release of sale orders on credit hold.
• Work closely with the Accounts Receivable department and sales team to clear up short-pay deductions and issues
• You will be expected to perform other duties as assigned.

Administers company credit application process:

• Review and process credit applications
• Conduct financial analysis including 3 rd party report review
• Create customer accounts in ERP for approved credit applications and cash on delivery customers
• Set up job accounts in ERP upon approval from Credit Manager

Qualifications:

• Strong attention to detail and goal oriented.
• Able to work independently and with a team, prioritize workloads, manage multiple responsibilities and adjust schedules accordingly.
• Perform and participate in other related duties as assigned by management
• Occasional travel as needed.

Benefits:

• Competitive Pay
• Benefits: Medical / Dental / Vision / Life Insurance
• 401(k) with discretionary employer match
• Paid vacation and Holidays
• Yearly reviews with opportunities to advance your career based on performance.

Wage Range: $18 - $25/hour plus additional benefits. In compliance with applicable law, this range is a good faith estimate based on potential employee qualifications, operational needs and other considerations permitted by law.