Sr. Sales & Account Executive

Job Title

Summary of the role:


This role will manage travel agency relations for Business Travel (BTA) NORAM customers (US and Canada).


Within the Travel Sellers organization, the Sr. Sales & Account Executive is responsible for developing Amadeus’ success in the travel agency segment via GDS growth, IT revenue growth, the cultivation of new business. The Business Travel segment covers a market of agencies and prospects producing from 60K up to 2M Air, Hotel, and Car GDS segments annually. The Sr. Sales & Account Executive will be responsible for managing and cultivating commercial and executive relationships for 8-25 clients.


In this role you’ll:

• 
  Cultivate new and existing relations with current and perspective clients driving growth and increasing contract values

• Understand and clearly articulate the Amadeus Value Proposition to current and perspective clients

• Develop existing accounts for the assigned small to medium customers, based on procedures defined.

• Monitor satisfaction, identify new opportunities, and propose solutions to improve customer profitability/efficiency.

• Identify specific requirements and expectations for existing clients.

• Ensure that new products, product enhancements, and overall solutions are developed and implemented within the agreed time frame.

• Use existing procedures or guidelines and provide inputs to support/influence area decisions.

• Make recommendations on new solutions and propose improvements by analyzing different sources of information.

• Work with a moderate level of guidance and direction from manager.

• Work closely with internal teams to grow and enhance internal relationships

• Execute & process the operational requests received from key customers. Provide a best-in-class service delivery within set targets & contractual SLAs

• Ensure that key customers make best use of Amadeus technology & that the established performance, productivity & service metric are achieved.

• Ensure that key customers are informed in a timely manner of new product & solution releases

• Provide assistance to resolve product & technical questions/ issues if raised to the Global Customer Services or Account Managers/Senior Account Managers

• Support the business, functional & technical consultants to deliver key customer business processes & IT review and solution enhancement recommendations

• Contract negotiations, execute amendments

• Develop relationships within Account and Amadeus executive teams

• Coordinate product information and demonstrations

• Manage Acquisition Sales/Upsell/Cross sell
  
  

About the ideal candidate:

• Education: Bachelors Degree and/or equivalent work experience

• Relevant Work Experience: At least 10+ years minimum years of work experience in a Sales/Account Management role.

• Customer-facing experience required.

• Previous experience interacting with travel agencies.

• Travel industry experience required.

• Experience in travel industry, good analytical, contract negotiation experience required.

• Advanced knowledge of Microsoft Office Suite

• Languages: English

• Ability to travel as needed

Working at Amadeus, you will find:


A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.


Application process:


The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!
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Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.