Call Center Manager

Do you have 3 years of RECENT Call Center Manager or Supervisor experience? Are you completely comfortable with $82,000-$90,000 annually PLUS benefits? This could be the perfect opportunity for you! Qualifications Education & Experience • Bachelor’s degree in Business Administration, Healthcare Management, or a related field. • Minimum of three years of experience leading a customer success or support team in a healthcare or health insurance environment. • Proficiency in CRM tools (Salesforce preferred) and customer service technologies.

salary: $82,000 - $90,000 per year
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

• Oversee daily operations of the customer support team, ensuring prompt and effective resolution of inquiries, grievances, and
appeals.
• Develop and implement policies and procedures to enhance efficiency and service quality.
• Implement and monitor key performance indicators (KPIs) to drive service excellence.
• Supervise, mentor, and develop customer support agents, fostering a culture of accountability, teamwork, continuous
improvement, and high morale.
• Assist in recruiting, onboarding, and training new customer support agents.
• Ensure adherence to HICS, NCQA, HEDIS, and other regulatory standards in all customer interactions.

The essential functions of this role include:
working in a smoke free environment
SkillsCall Center Leader (3 years of experience is required)Health/Insurance background (1 year of experience is required)
QualificationsYears of experience: 3 yearsExperience level: Manager
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.