At-the-Elbow Support Specialist

Job Description

• Provide at the elbow support for EpicCare Ambulatory and Cadence in outpatient clinical settings

• Support front desk / patient access staff with scheduling, check in, registration, and appointment workflows using Cadence

• Support clinicians and clinical staff with EpicCare Ambulatory documentation, chart navigation, and daily workflows

• Deliver clear, professional, and patient training to end users with varying levels of Epic experience

• Answer workflow questions, reinforce best practices, and assist users in resolving issues in real time

• Identify common user challenges and escalate system or build related issues to the appropriate team as needed

• Travel between multiple Long Island locations as required to provide onsite support coverage

• Maintain a positive, service oriented presence during a high visibility support period

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Skills and Requirements

• Hands on experience supporting EpicCare Ambulatory in a clinical or outpatient setting

• Hands on experience supporting Epic Cadence, specifically scheduling and front desk workflows

• Prior experience in an at the elbow, go live, or hypercare support role

• Ability to train, coach, and support both administrative and clinical users

• Strong communication skills with the ability to explain workflows clearly and professionally

• Comfortable working onsite in fast paced clinical environments

• Reliable transportation required - must be able to commute between multiple Long Island locations - Previous Epic go live or post go live stabilization experience

• Experience supporting both front desk staff and clinicians simultaneously

• Epic certification in Ambulatory and/or Cadence (preferred, not required)