Compliance Conflict of Interest Manager

• Monitor and escalate COI issues and concerns of impact to the industry within the regulatory and legal environment to enable the Bank to respond to changes, initiatives and statutory requirements in the areas of COI in City National Bank and third-party investment platform to assess any potential customer harm resulting from COI.
• Identify current "financial interests", obtain and review information relating to investments and other applicable activities of board members, senior officers, and other appropriate personnel.
• Develop, execute and monitor a remediation plan for all identified conflicts, including customer harm as applicable; incorporate a legal opinion supporting the remediation plans, including any identified customer harm as applicable.
• Present results of fiduciary analysis and management's remediation plans to the Board for approval.
• Conduct/oversee/facilitate First Line Unit (“FLU”) key control testing to new key controls associated with changes in the above remediation.
• Conduct/oversee/facilitate 2LOD Risk (ICGO) review and challenge of completion of VOL 1 milestones.
• Conduct/oversee/facilitate 2LOD Compliance review and challenge of completion of VOL 1 milestones
• Collaborate with Internal Audit (IA) validation of the effectiveness and sustainability of the applicable corrective actions.
• Assists in the ongoing and annual review and enhancement of the Bank's COI Program to help ensure that policies and procedures comply with legal and regulatory requirements and industry best practices.
• In conjunction with the Compliance Training Officer, develops, implements, and manages the Bank's COI compliance training program, including partnering with business lines and management to ensure timely and effective updates to COI training content that meet job-specific COI compliance responsibility.
• Supervises staff conducting risk assessments and performs periodic risk assessments of overall business processes to identify COI compliance gaps and potential exposure. Analyzes and evaluates COI compliance risks and recommends changes to policies and procedures.
• Partners with business lines in the development of new and/or updated policy and procedure related to COI Bank wide as well as internally.
• Acts as a COI regulatory consultant throughout the Bank. Communicates and escalates (as assigned) identified COI operational concerns to the appropriate level of management.
• Identifies and addresses compliance-training needs by collaborating with business areas and the Compliance Training and Human Resources Training areas. In conjunction with the Compliance Training Officer, is responsible for maintaining the COI area of the Compliance Education Website.
• Partners with business units to remediate compliance findings identified in internal and external examinations.
• Maintains up-to-date knowledge of regulatory and legal requirements and industry best practices.
• Participates in and completes bank-wide projects.
• Maintains up-to-date knowledge of Bank policies and procedures.
• Integrates activities with other departments to accomplish common goals.
• Serves as resource to internal and external customers; ensures quality customer service and effective and efficient operational support.
• Applies both technical and general business knowledge to resolve the most complex issues in assigned function.
• Performs other duties as assigned or requested.

• Minimum of 7 years experience in a Compliance or Risk role required.
• Minimum of 7 years experience with Compliance or Risk documentation (i.e. risk assessments, project plans, testing memoranda).

• Previous Management experience preferred.
• Proficient with Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook)
• Bachelor's degree with designation in business or finance or equivalent experience preferred.
• Ability to perform functional duties and related positions with minimal supervision.
• Ability to interact effectively with all levels of Bank personnel and customers.
• Excellent verbal and written communication skills; excellent interpersonal and customer service skills.
• Knowledge of regulatory requirements with specific emphasis on COI and general bank policies and procedures.
• Ability to analyze complex situations and provide guidance, makes recommendations, and/or escalates issues appropriately.
• Ability to handle problem situations with colleagues and clients effectively.
• Ability to supervise and coach staff.
• Experience communicating and interacting with regulatory agencies, including exam management and other regulatory affairs.
• For Banking Compliance related roles, Certified Compliance Risk Manager (CRCM).
• For Wealth Management Compliance roles, experience with a financial institution such as a broker/dealer and/or registered investment adviser.
• For Wealth Management Compliance roles, experience working within a Compliance Investment Management role.

• To be considered for this position you must meet at least these basic qualifications

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