Remote IT & Office Services Specialist
Job Description
Job Description
This is a remote position.
Responsibilities- If you thrive in a professional environment and are seeking an opportunity to provide elevated concierge style customer service & support this is the role for you
- Essential Job Responsibilities IT Support Functions (Primary): Provide office support, including deskside assistance, conference room technology setup, and general IT services, with a positive, can-do approach
- Assist with office moves, including disconnecting, reconnecting, and setting up equipment in new locations
- Manage and maintain hardware inventory, ensuring accurate tracking and timely distribution
- Monitor, maintain, and update the support ticket queue to ensure timely resolution of all requests
- Perform routine hardware checks on printers, copiers, and other equipment
- Assist with troubleshooting and resolving issues on desktops, laptops, printers, phones, and peripherals
- Support hardware deployments, software installations, and equipment swaps
- Respond to end user requests via phone, email, or ticketing system in a timely and professional manner
- Communicate effectively with client staff and team members regarding timelines, updates, and challenges
- Office Service Functions (Secondary): Reception: Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with client's visitors/onsite staff Utilize various PC systems for conference room reservations, hoteling, vendor check-ins, etc
- Prior Tier 1 IT support with end users Strong organizational skills and attention to detail
- Excellent communication and customer service skills
- Ability to work independently while maintaining a collaborative, team-player mindset
- Working knowledge of Microsoft Office (Outlook, Word, Excel)
- Ability to lift 40 lbs or more and move equipment on carts up to 100 lbs
- Comfortable with physical activity including walking, bending, kneeling, and standing for extended periods
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