Customer engagement product training development delivery specialist

Role Summary

The US Customer Engagement Oncology Product Training Development & Delivery Specialist role is responsible for Customer Engagement Training for Oncology BU’s one or more brands or therapeutic areas (TA). The role is responsible for providing product training to new and existing CFCs leading to product certification and ensuring that CFCs have the skills and knowledge required to successfully represent Pfizer in the marketplace. As the representative of the Customer Engagement Training Team to the brand/TA leadership, the US Customer Engagement Oncology Product Training Development & Delivery Specialist role participates as a strategic partner, thoroughly understands the complexity of the Oncology BU, and translates that into defining, developing and delivering training services to meet the needs of the business in support of POAs, critical market needs, and other product business-related initiatives. Serving as the subject matter expert, the role is expected to maintain up to date expertise on the therapy, market, and sales approaches associated with the assigned product/TA.

Role Responsibilities

• Serve as the primary representative of the Customer Engagement Training organization, acting as a strategic partner to brand leadership to drive Oncology BU and Brand strategic priorities.
• Define both short-term and long-term L&D priorities for sales team for Oncology Brands, in collaboration with Oncology business and brand leadership as well as other key stakeholders.
• Navigate the complexity of the Oncology Business Unit, including the diverse product portfolio, evolving Regulatory landscape and unique market dynamics to both develop and deliver learning materials and experiences to support Oncology products and colleagues.
• Develop learning journey and training curriculum to address brand needs, coordinating with team members for an integrated approach to content development and mastery.
• To ensure content in accordance with standardized core customer engagement, selling and execution constructs, the role will serve as a content development L&D expert for Oncology Brand POAs, brand & business acceleration efforts, and dynamic training needs.
• Spearhead the development and execution of training programs in accordance with Oncology Product business strategies, Oncology BU needs, selling and coaching model constructs, and pre-determined impact and outcome metrics.
• Oversee multi-modal learning resources, including print, eLearning modules, leader-led workshops, presentations, pre-launch and launch training sessions, and sustainability programs.
• Lead and/or participate in a cross-functional team construct to form and implement Oncology Brand Training Curriculum, including planning, logistics, participant management, and budget oversight.
• Conduct engaging training sessions, both virtually and in person, covering product knowledge, disease states, competitive analysis, market dynamics, customer dynamics, sales techniques, and technical expertise.
• Provide coaching and mentorship to colleagues throughout their training journey.
• Support the development of training capabilities among team members.
• Foster strong relationships with Business Unit Partners, collaborating closely with Leadership, Marketing, Medical, Sales, Regulatory, and Legal teams to prioritize L&D needs and manage demands effectively.
• Coordinate with other members of Customer Engagement Training to ensure timely and relevant creation, delivery and continuous improvement of training content and outcomes, suitable for implementation in alignment with platform and brand strategies.
• Utilize learning technology and manage training courses using Pfizer endorsed platforms such as Microsoft Teams, PLA Platform, and Questionmark.
• Oversee the certification process for customer-facing colleagues through the administration of Proficiency Evaluations (PEs) and other technologies based on determined approach.
• Understanding offerings, organizational capabilities and leverage such knowledge to analyze PEs, market data and other relevant data to identify new training needs and refine existing training curriculum and recommend new trainings to optimize salesforce effectiveness.
• Familiarize with and act as an expert for the current selling framework, market and customer content, new disease states and treatments across the current and future product portfolio.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
  
  

Basic Qualifications

• Bachelor’s degree required with 10+ years of training, sales, marketing or relevant experience
• Ability to align knowledge with business priorities and execute strategies accordingly
• Executive presence and ability to influence senior stakeholders internally and externally 
• Strong interpersonal skills with a track record of building partnership, interacting with stakeholders at varying levels, and working collaboratively across functions to meet share objectives
• Outstanding presentation, facilitation and writing skills
• Strong track record of success as sales representative, trainer or marketer or related role
• Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Project Management experience and organizational abilities to simultaneously manage multiple complex projects
• People leadership experience, direct or cross-functional, including developing people to meet goals, providing constructive feedback, and employee motivation.
• Demonstrated creativity skills, with a track record of creating innovative ideas, develop new and better ways of working
• Experience with analyzing sales and market related data from multiple sources to draw appropriate conclusions and help guide decision making.
• Ability to make sense of complex information to make sound judgment and decision making with minimal direction
• A track record of holding self and others accountable to meet commitments
• Familiarity with Pfizer systems and the use of technology in training
  
  

Preferred Qualifications

• Hematology/Oncology experience
• Hematology/Oncology BU Sales and Product experience
• Experience delivering training as a field faculty member or similar capacity
  
  

Other Job Details:

• Last Day to Apply: November 11, 2025
• Work Location Assignment: Hybrid 2.5-3 days a week on site, NYHQ
  
  

The annual base salary for this position ranges from $156,600.00 to $261,000.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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