Field Service Technician
In the role of Field Service Technician (FST), you will perform installations, repairs, and preventative maintenance of healthcare equipment. Duties and Responsibilities
- Install, troubleshoot, and repair healthcare equipment for clients.
- Employee must accurately complete daily timecard, document work activities extensively through notes and pictures, complete and manage one’s own expense reports, and various other forms and documents as a regular course of business. All of which must be done daily.
- Employee will prepare documents using Microsoft Office Suite (Excel, Word, Outlook, etc.)
- Employee must demonstrate professional etiquette with team members, superiors & clients always.
- Employee shall always demonstrate strong oral and written communication skills.
- Employee must always demonstrate positive customer communication.
- Employee will be required to solve problems, escalating matters to KRW leadership as necessary.
- Employee shall care for and ensure all company and client property remains in good condition.
- Employee must always maintain environmental awareness.
- Employee must always adhere to safety measures.
- Occasional overnight travel may be required.
- Communicate with Field Manager / Client Representatives
- Communicate with project point of contact to review work to be performed and to understand where the equipment will be installed.
- Report any discrepancies in scope work and/or inventory issues to the Team Lead and/or Project Manager.
- Communicate in real time any issues that may arise during the project.
- Schedule
- Arrive to project on time as scheduled.
- Report any delays that could cause issue with meeting customers completion timelines.
- Provide Detailed Reports and Photos for work completed
- Complete detailed sign-off for work performed (A template will be provided).
- Provide photos showing work performed.
- Document any issue that arise with photos and detailed notes. (This will also need to be reported to field manager in real time).
- Upload photos and sign off into company system.
- Manage Clients Parts Inventory
- Prior to beginning installation, you will need to identify all inventory is onsite.
- Report any damaged or broken inventory immediately.
- You will want to record part number and provide photos.
- These units will need to be placed back in their box.
- Training
- Installation documents and videos will be provided to review prior to the beginning of any project.
- High School Diploma or GED
- 1+ years of field service experience
- Proficient working with all standard hand tools, power drills, levels, etc.
- 1+ years of experience working with Microsoft Office
- 1+ years of experience in the use of mechanical and hand tools and service test equipment
- Technical degree in areas such as Construction, Plumbing, Electronics, Computer Repair
- Associate degree in engineering, science, or technical field
- Previous professional experience in Construction, Plumbing, Electronics, Computers
- Customer-facing experience.
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