Waiter / Waitress

POSITION PURPOSE

Casa Cipriani is seeking a polished, hospitality driven Server to deliver an exceptional and highly personalized dining experience to our guests. This individual will embody the Cipriani standard of Culture, Authenticity , Simplicity, and Elegance, providing attentive, intuitive service while guiding guests through the menu with confidence and expertise.

The Server plays a critical role in ensuring seamless service execution, anticipating guest needs, and maintaining the elevated atmosphere synonymous with Casa Cipriani.

Located at 10 South St. NY, NY 10004

ESSENTIAL FUNCTIONS AND DUTIES

• Greet guests warmly and professionally, escorting and seating them with poise and attention to detail

• Present menus and confidently describe dishes, ingredients, preparation methods, and daily specials

• Provide thoughtful wine and beverage recommendations, including pairing suggestions to enhance the guest experience

• Execute full fine-dining service sequence, including proper coursing, clearing, resetting, and crumb service

• Take accurate food and beverage orders and enter them into the POS system in a timely manner

• Ensure all orders, including modifications and dietary restrictions, are clearly communicated to the kitchen and bar

• Serve food and beverages with precision, maintaining proper service etiquette and timing

• Maintain constant awareness of table progress and pacing to ensure a seamless and synchronized dining experience

• Anticipate guest needs proactively, including refilling water, adjusting table settings, and responding to cues without prompting

• Maintain impeccably set tables, replacing linens, flatware, and glassware as needed throughout service

• Present and process guest checks accurately and discreetly, handling all forms of payment in accordance with company standards

• Provide elevated, discreet service to guests and members, maintaining the highest level of professionalism and confidentiality

• Collaborate closely with captains, back servers, runners, and kitchen staff to ensure a cohesive service flow

• Support team members during peak service periods to maintain overall dining room standards

• Participate in pre-shift meetings and remain informed on menu updates, specials, and service notes

• Proactively drive revenue through strategic upselling of premium menu items, wines, and specials

• Uphold Cipriani’s brand standards through polished appearance, refined communication, and exceptional service execution at all times

KNOWLEDGE, EXPERIENCE AND SKILLS

• Previous experience as a Server in a fine dining or luxury hospitality environment required

• Strong knowledge of fine dining service procedures and etiquette

• Solid understanding of wine, spirits, and beverage service (WSET certification or equivalent a plus)

• Experience with POS systems such as MICROS, Toast, or similar platforms preferred

• Exceptional communication and interpersonal skills with a polished and professional demeanor

• Strong attention to detail and commitment to delivering precise, high-level service

• Ability to multitask and perform effectively in a fast-paced, high-volume environment

• Demonstrated ability to anticipate guest needs and provide proactive, personalized service

• Flexibility to work evenings, weekends, and holidays as required

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

• Ability to stand and walk for extended periods (6–8+ hours per shift)

• Ability to lift and carry trays, plates, and service equipment up to 25-50 lbs

• Maneuver efficiently through a crowded dining room while maintaining composure and professionalism

• Transport food and beverage items safely and accurately from kitchen and bar to guest tables

• Clear and effective verbal communication with guests and team members

• Maintain a polished appearance and adhere to grooming and uniform standards at all times

INTENT AND FUNCTION OF JOB DESCRIPTIONS

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position.

In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Cipriani is an equal opportunity employer.