Tiffany & Co. Tiffany Workshop - Technical Jewelry Manager
- Assess product designs to ensure project viability (technical feasibility, design/volume translation, quality), taking into consideration alternative processes and specific tooling solutions based on industry expertise.
- Build and maintain cross-functional relationships to identify strengths and gaps in the development processes, ensuring continuous improvement.
- Collaborate on the allocation of new products on technical aspects.
- Direct Craft on technical documentation, aesthetic transposition, and industrialization processes.
- Follow-up of product development and reporting. Development and harmonization of technical expertise product in line with the industrial strategy.
- Work closely with operations managers to define estimates, set priorities, and allocate workloads, ensuring deadlines and cost targets are consistently met.
- Maintain and develop traditional techniques, know-how, and the ethics of parts by integrating new methods.
- Responsible for the conception and/or reproducibility of all pieces produced in the workshop.
- Monitor all development activities and provide day-to-day support to teams, ensuring the technical success of the projects.
- Collaborate on the definition of manufacturing processes and specifications.
- Production monitoring and reporting.
- Identify and assess technical risks related to supply and manufacturing.
- Ensure smooth technical coordination with Setters, Polishers, CAD, Quality Control, and other partners, establishing technical QC to prevent any issues.
- Provide training and guidance to teams to achieve target quality standards, lead times and operational excellence.
- Responsible for technical decision-making and ensuring highest quality standards for all pieces produced: quality control of stones, work-in-progress, and finished products.
- Facilitate root cause analysis and corrective actions for quality issues.
- Development and harmonization of technical expertise in line with the industrial strategy.
- Serve as a critical liaison across departments, coordinating projects between design, CAD development, jewelry, setting and polishing.
- 5-8 years of relevant experience in a High Jewelry environment.
- Strong organizational and time management skills.
- Demonstrated customer service orientation and strong problem-solving capabilities.
- Flexible, independent, proactive self-starter with the ability to collaborate effectively within cross-functional teams.
- Ability to be flexible and manage changing priorities; must have a strong sense of time management.
- Proven experience in team leadership and managing sensitive information with the highest level of confidentiality.
- Strong technical acumen with a deep understanding of product development, aesthetics, harmony, proportion, and manufacturing processes.
- Comprehensive knowledge of High Jewelry traditions, standards, and industry codes.
- Strong critical thinking and analytical skills, with the ability to translate insights into actionable business recommendations.
- CAD knowledge is a plus.
- Proficiency in PC applications - Microsoft Office (Excel, MS Word, PowerPoint)
- Bachelor's degree or equivalent.
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