Restoration and Floor Care Equipment Diagnostic Technician

Role overview

Pay range: $19.00–$21.00 hourly + bonus

Support customers in the commercial cleaning, restoration, and surface-prep industries by diagnosing and repairing a wide range of specialized equipment. Achieve department quality and productivity goals while collaborating with technicians, supervisors, and store staff.

Primary responsibilities

• Diagnose and repair mechanical, electrical, and system issues across assigned equipment.
• Apply testing instruments, troubleshooting guides, and manufacturer service manuals correctly.
• Evaluate equipment for additional service needs and communicate recommendations.
• Create service orders for all incoming repair items and maintain accurate job records.
• Use scheduling software to book, track, and maintain service and repair appointments.
• Communicate with customers in person, by phone, and via email.
• Prepare bids and present estimates for repairs and services.
• Order required parts and coordinate with vendors to minimize downtime.
• Coordinate shop workload with other technicians and service work with store employees.
• Follow supervisor direction; assist other technicians and store staff as needed.
• Use and maintain shop tools/equipment properly; keep work areas clean, organized, and safe.

Equipment scope

• Basic automotive systems; 2-, 3-, & 4-cylinder gas engines
• Truck-mounted carpet cleaning units
• Portable carpet extractors
• Hard-surface floor cleaning machines
• Duct cleaning equipment
• Deodorizing equipment
• Dehumidifiers
• Air scrubbers and air movers
• HEPA vacuums

Qualifications

• Experience (preferred): 2+ years in one or more of the following areas: commercial cleaning/restoration equipment; small engine repair/maintenance; pressure washer repair/maintenance; or vehicle repair/maintenance.
• Driver requirements: Valid driver license and a clean MVR (no DUIs or Careless/Reckless driving in the past 3 years).
• Education/tools: High school diploma or equivalent; personal basic mechanic’s tool set.
• Core skills: Strong technical aptitude, attention to detail, and efficient, accurate diagnostic/problem-solving capability.
• Safety: Consistent use of PPE including safety glasses and hearing protection.
• Professionalism: Quality-focused, on-time work; professional appearance and demeanor.
• Communication & computer: Solid written and verbal communication with basic computer skills.
• Physical/schedule: Lift 50+ lbs regularly; occasional overtime as needed.
• Plus: Bilingual English/Spanish.

Success markers

• Meets or exceeds service department quality and productivity targets.
• Coordinates effectively across technicians, supervisors, vendors, and store staff.
• Delivers clear, timely customer updates and accurate estimates.