Residential Program Supervisor

Bethesda House of Schenectady
Schenectady, NY
At Bethesda House, our goal is to end the cycle of poverty and homelessness - not just manage the symptoms. Our teams work to address each individual on a holistic level so they feel heard, respected, and safe in our care. We offer hands-on help to address chronic homelessness, mental health, substance abuse, disability, and systematic poverty by offering innovative solutions and proactive services to the most vulnerable in Schenectady County. We provide integrated primary care and behavioral health treatment programs and assist with providing access to financial and educational resources where applicable.

The Residential Program Supervisor provides leadership and oversight for daily operations across assigned residential housing programs, including the Lighthouse facility and scattered-site housing units. This role is responsible for ensuring a safe, supportive, and compliant living environment while promoting resident stability, growth, and successful housing outcomes.

This position combines operational leadership, staff supervision, and direct case management. The supervisor plays a key role in maintaining high-quality tenant services, regulatory compliance, and data integrity.

Onsite , full-time (40 hr/week), Non-exempt position
Pay Rate : $27/hour based on individual skills and experience
Schedule : 10am-6pm

Key Responsibilities:
Lead & Develop Staff -Supervise, train, and support Resident Assistants
  • Foster a strong, accountable, mission-driven team culture
Oversee Program Operations - Ensure safe, clean, and well-managed residential environments
  • Enforce policies and address resident concerns effectively
Support Residents - Manage a caseload and conduct weekly service meetings
  • Provide crisis intervention, advocacy, and housing transition support
  • Help residents achieve stability and long-term housing goals
E nsure Compliance & Data Integrity - Maintain accurate client records and HMIS data
  • Support reporting requirements and program outcomes
  • Ensure compliance with all regulatory and funding requirements
Qualifications
  • Bachelor’s degree in Human Services or related field
  • 2–5 years’ experience in homelessness or human services
  • Supervisory experience preferred
  • Strong communication, organization, and problem-solving skills
  • Experience with data systems and reporting (HMIS a plus)
  • Valid NYS Driver’s License and reliable transportation
This description does not contain a comprehensive list of duties, responsibilities or activities that are required of the employee. Additional duties and responsibilities may be assigned as needed and at any time with or without notice. All offers of employment are contingent upon successful completion of a background check including a DMV record search if driving is required for the position.

Bethesda House is an Equal Opportunity Employer. In all employment and hiring decisions, the Agency complies with applicable anti-discrimination laws. This policy applies to all employment practices, including hiring, advertising, recruitment, promotion, demotion/transfer, layoff/termination of employment, rates of pay or other forms of compensation, and selection for training and development.

Posted 2026-03-30

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